Are Atlantic British and Pacific British the same company? - Land Rover Forums

s10lowrider1994 · #1 09-27-2011, 09:59 PM

Just curious as one has the part I need and the other made me so mad today I wont ever order from them again. Just trying to avoid accidentally giving my money to the counterpart of the company I'm mad at

Paul Grant · #2 09-27-2011, 10:01 PM

Two different companies.

s10lowrider1994 · #3 09-27-2011, 10:04 PM

Thanks good to know, I was assuming they had two locations on opposite coasts.

drowssap · #4 09-28-2011, 06:42 AM

I did also but they are two different companys

s10lowrider1994 · #5 09-29-2011, 03:03 AM

Turns out Atlantic British didnt have what I wanted so I gave Rovers North a try. Not sure if this is the section or if this is a post that will be received well but I'm going to post my experience to maybe save someone else my headache as both of these companies (Pacific British and Rovers North) in my opinion have very poor business practices. .

First I place an online order from Pacific British for a cheap steering damper to fix my blown out one. Order goes through, I pay with my card and even up to the express shipping. The next day I get an email telling me the part is on back order and thats it, no expected date, no offer to refund the faster shipping I paid for, but they sure didnt mind taking the money off my card right away for something they dont even have in stock. Call the place and the guy on the phone is a total moron, very rude and should honestly have any other job excepy for customer service. Didnt offer a remedy to the problem, didnt care I was already charged for the order and certainly didnt care about losing a customer. Just said a total of maybe 20 rude comments, voided my order and hung up.

Well I get the bright idea to try Rovers North. Pretty much the same story but better customer service. They took my order only to email me later and tell me the item was out for at least 3 weeks and asking if thats ok? Now while this was nice of them to do, taking my order for a part that I thought was in stock is still horrible business.

I guess I dont get why companies list all of these items on their site, give you the option to pay more for faster shipping and then proceed to tell you they have no idea when they will even have one in stock? Good sites tell you before you order if something is backordered or temporarily out of stock. Saves hassle on both ends as most folks ordering repair parts dont have a month or more to wait on them and will just cancel as I did as soon as they get the email that their parts are not in stock.

I have now wasted 3 days on two seperate suppliers who have taken my credit card info and charged me for parts they dont even have. After calling them the problems were resolved but it was just a huge waste of time that could have easily been avoided. Companies use that tactic to rope you in and once its paid for most people will just deal with the wait.

It will cost me a few more bucks but I'm headed to eBay to order from someone who actually has what I want in stock. Went by reviews on here and assumed the two listed above were legit companies, sadly they wont be getting any of my money in the future. This time I only wanted a steering damper so I can see why they dont care about $70, next time it may be a lift kit along with rims and tires. That will be a nice chunk of change going elsewhere.

Savannah Buzz · #6 09-29-2011, 04:14 AM

Yep, always ask if it is in stock, when card will be dinged, etc.

And for you managers out there, this is an example of how bad customer service results in 14 people being told about it, while good service only gets an atta-boy to 3 people. You want to get that year end bonus to move up to a new Rover? Then do something today to improve customer service. Even if you just buy the crew chocolate covered donuts. That's the best business bribe, they eat all the evidence...

GreedyRover · #7 09-29-2011, 07:09 AM

I have used AB about a dozen times never had one problem with any purchase. S10lowrider i'm not far from Hillsboro, Va. AB is in NY and i get my order usually in 2 days with just the standard shipping no need to upgrade the shipping if you order from them.

Rovin4life · #8 09-29-2011, 08:59 AM

I just drive to them and get parts.

s10lowrider1994 · #9 09-29-2011, 03:08 PM

Quote:

Originally Posted by GreedyRover

I have used AB about a dozen times never had one problem with any purchase. S10lowrider i'm not far from Hillsboro, Va. AB is in NY and i get my order usually in 2 days with just the standard shipping no need to upgrade the shipping if you order from them.

Oh no problems with Atlantic British, its British Pacific I'm griping about.

Following up on the above, I did get a response back from someone claiming to be the owner of British Pacific. Apparently we're all supposed to overlook how crappy the site is and only order over the phone. His words were "had you called us none of this would have happened" and some other crap about how its impossible to keep track of what they have in stock and post it on the site. Funny because there are millions of companies who do just that with no problem. He blew me off about the guy on the phone being very rude and pretty much left it at being my fault for not calling, although some of us do have jobs which makes calling during normal business hours near impossible. The whole point of a website is to offer instant 24/7 ordering but apparently they missed that idea entirely. Anyway bottom line fom them was we caused the issue by not calling to check first, customers should only use the site as reference for what they have and should always call to order (defeats the purpose of offering online sales) and if we decide to try them again not to use the website for our order we must call first. We were also told that no matter what they charge the card instantly online because they cant keep up with what is in stock and what isnt, those are his exact words. So pretty much you will be charged for next day air even if your package is on backorder from Egypt because the site is not designed to distinguish between parts they have and parts they dont. I think its cheesy to bait people with parts, charge them before checking for availability and then catch an attitude when they cancel the order because they dont have 4-6 weeks to wait.

Overall experience, this company is a joke and no matter how good the price I will never order from them again. I'd pay double from someone else if it meant better customer service.

Again not sure if this is the correct area to gripe but when I buy specialty items, the reviews of my fellow hobbyists are the first things I consider. If I cost them $10 by someone else choosing to go elsewhere because of my review I will be satisfied.