So if memory serves factory maximum interval was 15,000 miles on an oil change. You can only show proof of 2 oil changes in 49,000 miles. Even if you had the 3rd receipt you are still over the interval by 4,000 miles. I'm impressed they are willing to cover it if you produce the 3rd receipt.

So in Land Rover's take on this the motor has been neglected. Just because its not low on oil, doesn't mean the oil isn't the cause of the issue. It breaks down, filters clog and don't take out the impurities causing damage. Also as surfaces are damaged such as bearings and cam lobes due to lack of filtration or build up it is also clogging small oil passages in the motor. Clogs cause oil starvation. Oil starvation leads to destroyed cams, bearings lifters etc. So the maintenance history is very much important in this case.

 

I don't think your math works here
0-15K = LOF/Service 1
15-30K = LOF/Service 2
30-45K = LOF/Service 3
So LR wants proof that all three LOF were done. If he can produce the last two only it still show he had the 30K and 45K LOF done. He is still within LOF/Service 4 mileage, and not 4K miles over LOF/Service3

Aside from manufacturer recommended, I cannot imagine letting a vehicle for 15K between oil changes. Let alone the 16K on my new D5.
I change the oil every 5500 miles or 6 months in my LR4. I have never had any of the issues you guys speak of.

 

The point is this, I bought a $60k car and changed the oil 2 times in 2 years. The engine now has problems and Land Rover refuses to fix it. If I was a company such as Land Rover, I'd be embarrassed my engines suck this badly and then even more embarrassed that I wouldn't fix the problem. Bottom line is that I was planning on buying a Range Rover next year, now I'm thinking Audi but won't ever buy Land Rover again unless they fix this problem. It's not oil related, because some of the cam lifters where made differently in a batch of their cars and many are failing. It's called good customer service and building life long customers....which is something Land Rover obviously does not understand!

 

So therein lies the problem. Like it or not, there is a required maintenance schedule to support the warranty. And LR says every 15k miles or every year - whichever comes first. As others have said, 15k miles is long. But as long as you do that, you have your warranty
two oil changes in 49k miles does not meet that requirement. You can assert that it has nothing to do with the oil - but you don't know that. LR knows that not changing oil at the right intervals is deathly for these and many other modern engines. So I can see why they won't honor the claim if that's the case

It sounds dubious that you don't have a receipt, the shop is out of business and apparently car fax and other recording services don't seem to have it either

 

The point is that you bought a $60K vehicle and then were too cheap to have the oil replaced, or had it done at a shop that went out of business and has no records, no receipt, etc. 2 times in 2 years in a $60K vehicle is really false economy. 3 times in 49K miles is too far in reality.

JLR knows their engines. If there is a question they can examine the wear on the parts and figure out if there is a lubrication failure.
I suspect that most LR4 owners here are getting their oil changed at closer intervals than once a year or 15K miles, warranty or not.

 

The ones that want their motor to survive certainly do. This is why I am afraid of buying a used LR4 unless it had every maintenance record on hand.

 

 

You can literally go through your bank statements and find the charge. Worth it to do on your 60k car especially if you need to prove you did it for a warranty claim.

 

You treated it like it was disposable and now it needs disposed of. Doesn't matter how much a car costs 49k miles on 2 oil changes is abuse and will do damage

 

I wanna see how that works for them on their future Audi.... I hear they love no oil changes