LR4 bad cam lifters, beware horrible customer service!
 

Land Rover is refusing to replace my engine because I can only produce 2 of 3 oil change receipts and the car is still under warranty. Apparently Land Rover shipped several thousand LR4's with bad cam lifters and aren't actively replacing them. I'm in process of discussing with a lawyer, but first wanted to check for any recommendations for specific lemon law or car claim lawyers? I loved my LR4 and planned on buying a Range Rover next year, but after my terrible experience with their horrible customer service, I will never recommend Land Rover to anyone. Buyer beware!

Where did you have oil changes performed?

First I have heard of bad lifters in bulk. Now timing components that is a different story. How many miles on the engine. Oil changes on these are critical on this motor.

Oil change
 

And they dont have records of the oil changes? They should. And for that matter, even CarFax shows a ton of services done to my Rover by third party shops. Like coolant change, brake changes, etc. And they have no LR affiliation.

49k miles
 

Oil receipts
 

Right... by why can the SHOP locate all the service records? You say they are reputable, then they have record.

missing service record
 

Does not matter, they want records and you need them. I bet it is actually in the warranty agreement.

But if you claim this is a wide-spread issue and can prove it, go class-action if needed.

So if memory serves factory maximum interval was 15,000 miles on an oil change. You can only show proof of 2 oil changes in 49,000 miles. Even if you had the 3rd receipt you are still over the interval by 4,000 miles. I'm impressed they are willing to cover it if you produce the 3rd receipt.

So in Land Rover's take on this the motor has been neglected. Just because its not low on oil, doesn't mean the oil isn't the cause of the issue. It breaks down, filters clog and don't take out the impurities causing damage. Also as surfaces are damaged such as bearings and cam lobes due to lack of filtration or build up it is also clogging small oil passages in the motor. Clogs cause oil starvation. Oil starvation leads to destroyed cams, bearings lifters etc. So the maintenance history is very much important in this case.

I don't think your math works here
0-15K = LOF/Service 1
15-30K = LOF/Service 2
30-45K = LOF/Service 3
So LR wants proof that all three LOF were done. If he can produce the last two only it still show he had the 30K and 45K LOF done. He is still within LOF/Service 4 mileage, and not 4K miles over LOF/Service3

Aside from manufacturer recommended, I cannot imagine letting a vehicle for 15K between oil changes. Let alone the 16K on my new D5.
I change the oil every 5500 miles or 6 months in my LR4. I have never had any of the issues you guys speak of.

still horrible customer service
 

The point is this, I bought a $60k car and changed the oil 2 times in 2 years. The engine now has problems and Land Rover refuses to fix it. If I was a company such as Land Rover, I'd be embarrassed my engines suck this badly and then even more embarrassed that I wouldn't fix the problem. Bottom line is that I was planning on buying a Range Rover next year, now I'm thinking Audi but won't ever buy Land Rover again unless they fix this problem. It's not oil related, because some of the cam lifters where made differently in a batch of their cars and many are failing. It's called good customer service and building life long customers....which is something Land Rover obviously does not understand!

So therein lies the problem. Like it or not, there is a required maintenance schedule to support the warranty. And LR says every 15k miles or every year - whichever comes first. As others have said, 15k miles is long. But as long as you do that, you have your warranty
two oil changes in 49k miles does not meet that requirement. You can assert that it has nothing to do with the oil - but you don't know that. LR knows that not changing oil at the right intervals is deathly for these and many other modern engines. So I can see why they won't honor the claim if that's the case

It sounds dubious that you don't have a receipt, the shop is out of business and apparently car fax and other recording services don't seem to have it either

The point is that you bought a $60K vehicle and then were too cheap to have the oil replaced, or had it done at a shop that went out of business and has no records, no receipt, etc. 2 times in 2 years in a $60K vehicle is really false economy. 3 times in 49K miles is too far in reality.

JLR knows their engines. If there is a question they can examine the wear on the parts and figure out if there is a lubrication failure.
I suspect that most LR4 owners here are getting their oil changed at closer intervals than once a year or 15K miles, warranty or not.

The ones that want their motor to survive certainly do. This is why I am afraid of buying a used LR4 unless it had every maintenance record on hand.

You can literally go through your bank statements and find the charge. Worth it to do on your 60k car especially if you need to prove you did it for a warranty claim.

You treated it like it was disposable and now it needs disposed of. Doesn't matter how much a car costs 49k miles on 2 oil changes is abuse and will do damage

I wanna see how that works for them on their future Audi.... I hear they love no oil changes

Turbos are known for their ability to run on sludge.

My 2011 LR4 has 88,000 miles all service by me. Oil at 6500-7000 no more. I bought with 23,000 miles and 2 records of oil change. I tow a 3000# boat and a 16' 7000# car hauler with no problems. Sounds like you only change fluids when you think you have to. As ArmyRover says get your books out and find the payment to the closed business. I am on my 4th Rover and so far the 88 Classic, 96 D1, and the P38 were as dependable as a Toyota, since I service the vehicles and do maintenance at half the dealer settings. My Rovers are not pussy footed, run hard. My dealer did a lock out reset and wanted me to bring in for service. He has no one there that has 14 yrs Rover experience, had to tell him sorry.

With most brands as long as you keep receipts, showing the items used and document when it was done you are fine

If you changed the oil yourself, you would have parts receipts, you could take pictures, you could write details on the oil filters, you could have maintenance notes in a notebook to substantiate you performed the work. You can literally save oil samples for analysis.

The real point is if you have a vehicle with a warranty and maintenance included, you are better off having them do it until you are out of warranty. Why use your time and chance an issue with the manufacturer doing it yourself unless you feel the dealer cannot perform the service?

Land Rover and really any company on earth's position is they should not have to cover your mistakes if you try to do it yourself and do it wrong, or misuse the vehicle. They would not be responsible if they have a normal serviceable vehicle that you could have taken to them for service but had jiffy lube do it and break the car. That is jiffy lube's baby now. Or yours if you DIY'd it and borked the motor.

Expedition vehicle has nothing to do with it

Every 5 k on mine since new. Even the FSM recommends 7500k so 15 is way too long. These are performance engines and must be properly maintained.