Dealership Woes
 

Sort of new to Land Rover (not 100% true, was a British Army Soldier and worked on Series III and Defenders for the Military) as an owner and I recently purchased a 2019 LR Disco Sport SE - beautiful vehicle, with a bunch of things wrong with it, Certified Pre Owned, with a list of "we owe" to cover the defects.

I have had the car nearly two weeks, I have heard nothing from the Dealership, I call and am promised a swift response - but nothing.

I received the Land Rover CSAT email - asking me how the dealership did, and I have promised the dealership I wont fill it in until the end, but Im losing faith..... what should I do?

Any one else had bad experiences at the Main Dealer? Is this "Normal"?

Should I escalate to JLR ?

Dealership has finally collected my car and given me a loaner - a Range Rover Sport (with a smashed windscreen), So things are moving forward and the loaner (windshield aside) is a beautiful machine.
The previous generation of RR Sport was always a dissapointment to me, I am too tall to drive one without laying the seat back too far, this new design is lovely.

We shall see if the dealership honors the snag list and warranty.

Interesting.

Forgot all about this thread

owned the car 3 months before I’d had enough and got rid.

the dealership has it on and off 10 weeks of the 12 I owned it. Every time it came back a new issue surfaced, finally - the thing just stank of gasoline.

traded out at another brand dealership.

was a totally terrible experience start to finish, didn’t expect such bad service and support from an elite British marque.

never to be repeated.