Got this official email from Land Rover today, as I suppose most of you have as well. Not the most heartening communication one could receive. Seems like a warning that if something goes bang with your new Landie get ready for a long wait. But to their credit they are owning it up front.

Dear Andrew,

Jaguar Land Rover North America is currently experiencing global parts shortages and logistics constraints. In certain instances, we are unable to procure and deliver service parts in the time frame expected. We want you to know this is a top priority of Jaguar Land Rover to resolve and that we sincerely apologize for any inconvenience it has caused. Following is some background on the challenge we are facing that is impacting us at the local level.

Globally, Jaguar Land Rover and our suppliers are experiencing significant supply chain challenges, which has unfortunately, impacted our ability to meet our standards for parts and accessory fulfillment. We and our suppliers on both sides of the Atlantic are impacted from unprecedented shortages and constraints from individual parts themselves to materials to staffing to transit and port delays. It is truly an unprecedented disruption to the global supply chain process we have all come to rely on.

Ultimately, this creates unacceptable fulfillment times and experiences we cannot be satisfied with. As this has potentially impacted you as a customer – we are truly sorry for the inconvenience and disappointment.

Please know that this is not acceptable to us, and our local and global teams are working to address each element of the present supply chain that is falling short. The team is dedicated to providing a customer experience that reflects our core value of Customer Love, and which exceeds expectations – so this is a situation that we all take resolving very personally. Our Retailers have been exceptional partners in mitigating individual situations and are doing everything in their power to help. We are working tirelessly to ensure that this issue is resolved properly and permanently and that it ceases to inconvenience our customers.

Should you have any unresolved concerns, please contact the Land Rover Customer Relationship Center at (800) 637-6837 at your convenience.

Thank you for your business,

Rory Beattie
Vice President Customer Service
Jaguar Land Rover NA
European models shown.

 

On that note for parts the dealer called the other day to say that they have sourced a replacement headlight, which was only about one week after they said it could be up to a month or more of a wait, yea for a headlight. lol The service appointment to actually get it replaced is still a few weeks away however, but at least for now it drives ok anyway. Knock on wood.