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LR4 bad cam lifters, beware horrible customer service!
Land Rover is refusing to replace my engine because I can only produce 2 of 3 oil change receipts and the car is still under warranty. Apparently Land Rover shipped several thousand LR4's with bad cam lifters and aren't actively replacing them. I'm in process of discussing with a lawyer, but first wanted to check for any recommendations for specific lemon law or car claim lawyers? I loved my LR4 and planned on buying a Range Rover next year, but after my terrible experience with their horrible customer service, I will never recommend Land Rover to anyone. Buyer beware!
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Where did you have oil changes performed?
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First I have heard of bad lifters in bulk. Now timing components that is a different story. How many miles on the engine. Oil changes on these are critical on this motor.
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Oil change
I had my oil changed at a reputable Independent Land Rover Jaguar service company in Santa Barbara. I didn’t go to the dealer because they charge $370 for an oil change. |
And they dont have records of the oil changes? They should. And for that matter, even CarFax shows a ton of services done to my Rover by third party shops. Like coolant change, brake changes, etc. And they have no LR affiliation.
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49k miles
i have 49k miles on the engine. It has this small clicking sound and their fix was to replace the engine, but corporate Land Rover won’t honor their warranty. |
Oil receipts
I can only locate 2 of the 3 oil change service receipts. But the problem isn’t related to the oil and never got any low oil alarms or anything. They still aren’t honoring the warranty until I find the 3rd receipt of an oil change. |
Right... by why can the SHOP locate all the service records? You say they are reputable, then they have record.
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missing service record
It’s because the 1st time I went to a small shop that is no longer in business. But regardless, the issue with my engine is not related to oil changes. |
Does not matter, they want records and you need them. I bet it is actually in the warranty agreement.
But if you claim this is a wide-spread issue and can prove it, go class-action if needed. |
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