2020 Defender Talk about the new 2020 Land Rover Defender
Sponsored by:
Sponsored by:

Can’t log in to my car

Thread Tools
 
Search this Thread
 
Old Aug 23, 2022 | 09:56 AM
  #1  
Defendra's Avatar
Thread Starter
|
4wd Low
Joined: Aug 2022
Posts: 13
Likes: 3
Default Can’t log in to my car

Hi, picked up my p400 110 yesterday. Wonderful car. One thing though. I can’t log in to incontrol in the car. I have an account and I can use the iPhone app but when I try to log in to the car it says connection not possible. Try later. Any ideas?
 
Reply
Old Oct 4, 2022 | 10:36 PM
  #2  
Chav's Avatar
4wd Low
Joined: May 2022
Posts: 10
Likes: 1
Default

Originally Posted by Defendra
Hi, picked up my p400 110 yesterday. Wonderful car. One thing though. I can’t log in to incontrol in the car. I have an account and I can use the iPhone app but when I try to log in to the car it says connection not possible. Try later. Any ideas?
i have the same issue, did you figure it out?
 
Reply
Old Oct 4, 2022 | 10:55 PM
  #3  
Nuckle's Avatar
Rock Crawling
Joined: Dec 2021
Posts: 303
Likes: 162
Default

Originally Posted by Chav
i have the same issue, did you figure it out?
I have the same issue, been trying to connect for over a week. A go through the set up process abs it says it’s connecting then after 48 hours it says it failed and to try again.mine has failed to set up at all.
 
Reply
Old Oct 5, 2022 | 12:45 AM
  #4  
Defendra's Avatar
Thread Starter
|
4wd Low
Joined: Aug 2022
Posts: 13
Likes: 3
Default

Originally Posted by Chav
i have the same issue, did you figure it out?
no, opened a ticket with LR. Please do the same so they are aware there is an issue. Still no response on that
 
Reply
Old Oct 5, 2022 | 01:09 AM
  #5  
GavinC's Avatar
TReK
Joined: May 2021
Posts: 2,555
Likes: 3,623
From: Kirkland WA
Default

Log into your incontrol account on a PC or mac and you will then be able to log into your account via your Defender.

This is the solution that worked for me.

Could not log in via car until this was done.
 
Reply
Old Oct 5, 2022 | 01:15 AM
  #6  
Defendra's Avatar
Thread Starter
|
4wd Low
Joined: Aug 2022
Posts: 13
Likes: 3
Default

Doesn’t work for me unfortunately
 
Reply
Old Oct 5, 2022 | 08:36 AM
  #7  
Mantis's Avatar
Drifting
Joined: Nov 2021
Posts: 38
Likes: 6
Default

Had a similar issue. Picked up car three weeks ago. Set up icontrol account and added the car while at dealer (ios app). A day later, the app would not connect and would not acknowledge the car had been added, and then kept giving me messages that it was trying to connect. Online web account would show the car had been added. Occasionally, only once a day or perhaps every two days I would get a location of my car text. It finally woke up after I used the car's 'call center' button and SOS button to make a call; those both took two to three tries to connect. I found that after finally connecting with a rep the system seemed to wake up and the app worked. I also had issues with the auto high beams - they took a few days to activate.
 
Reply
Old Oct 5, 2022 | 08:38 AM
  #8  
Mantis's Avatar
Drifting
Joined: Nov 2021
Posts: 38
Likes: 6
Default

2023 Defender 110X United States. Of note, the Icontrol shows my car 150 miles from its actual location; something is wacky.
 
Reply
Old Oct 5, 2022 | 04:46 PM
  #9  
Nuckle's Avatar
Rock Crawling
Joined: Dec 2021
Posts: 303
Likes: 162
Default

Got mine working today. I pressed and held the left phone button on overhead console until it was flashing slowly. Connected to inControl immediately.
 
Reply
Old Oct 11, 2022 | 07:46 PM
  #10  
GIJoe59's Avatar
3rd Gear
Joined: Oct 2022
Posts: 3
Likes: 0
Default Incontrol

Originally Posted by Defendra
Hi, picked up my p400 110 yesterday. Wonderful car. One thing though. I can’t log in to incontrol in the car. I have an account and I can use the iPhone app but when I try to log in to the car it says connection not possible. Try later. Any ideas?
I have a new Discovery (2023) and have not been able to register Incontrol. The app won’t work when I sign in (says Try Again) and if I go to the incontrol.landrover.com website and sign in it knows I have a Discovery but says “Activation in process”. Dealer couldn’t help. I called Landrover customer service today and went through the issues with the rep who “started a ticket”. That’s your best bet probably. Waiting to hear back. Also, curiously, the cellular connection the car has made is with TMobile, which the dealer says is the backup network in case AT&T network isn’t available. I had AT&T in a prior Range Rover, but so far in this vehicle (6 days) it’s been TMobile, sometimes with no connection, sometimes 3G and sometimes 4G.
 
Reply



All times are GMT -5. The time now is 07:35 AM.