Any tricks to get downloaded software to install? I have tried with both mobile data and WiFi both on prior to me locking car. I tried with just WiFi turned on. I tried update now and scheduled. Nothing seems to work. Any advice would be appreciated. My model is MY22 P400 SE X-Dynamic.

Thanks!

 

If it's anything like mine (picked up mid June) the first update took maybe two or three weeks to show up and then another followed a week or so later. I think I still have one more before my car is running the latest version.

 

There's the battery disconnect gambit. Let it sit a few hours unplugged. No guarantee of success...

 

Surprisingly I got ver 2.1.0 to load today. It didn't fix the wifi hotspot or Spotify but there's always hope the apps update soon with the new version installed...

It's early but I'll say they solved the sluggishness issue with this update. Response time from awful to adequate. Lots of new goodies in there for France, too!!!

 

Has anyone managed to get this update to install? On Pivi, it says it's downloaded and ready to install but no matter what I do, it never installs successfully. I've tried leaving the ignition on when locking the doors, resetting Pivi, and every combo I can think of other than a battery disconnect at this point.

 

A member of the Land Rover product team posted this in the All New Defender Facebook group. Maybe something here might help:


“Hi, I'm from Jaguar Land Rover's global product marketing & planning team. My area of speciality is HMI (human machine interface) plus our Infotainment & Sound Systems.

Given there is so much discussion around vehicle software updates and with a number of key updates coming this year for vehicles equipped with Pivi / Pivi Pro, I thought it would be helpful to provide some further information around this topic. I sat down with our Engineering team to get their advice and input on how it works to share with you.

SOTA (Software-Over-The-Air) technology allows us to update multiple ECUs (Electronic Control Units) within your vehicle, such as Pivi/Pivi Pro, Powertrain, Chassis, Drive Assistance Systems and Charging/Battery Management modules (on applicable vehicles).

There are 3 types of updates:

1. Automatic Updates: Whilst driving, updates are installed in the background with no effect on the usage of your vehicle. It’s installed to a second partition of the corresponding ECU. The ECU has two partitions, one is updated whilst the other is in use. The next time the vehicle starts, the module switches to the newer version and the original is retained as a back-up.

2. Manual Updates: Where the vehicle requests you to click ‘Update now’ or ‘Schedule’, the update will install after locking the vehicle or at the time selected. During the advised installation time, the vehicle cannot be driven. These updates can either be for individual modules or include a pack of updates across multiple modules.

3. Manual Updates with T&Cs: These updates require you to agree to the Terms & Conditions before installation can begin. This could be due to any updates to the original Pivi / Pivi Pro T&Cs. Once agreed, the system will then follow the regular update process.

Every time you drive the vehicle, it checks for updates - assuming you are in an area with network or Wi-Fi coverage. In this case, you do not need to initiate anything from the vehicle.

Automatic updates will automatically download, preinstall and require no pop-up to be accepted. When you next use your vehicle, it will be running on the updated software. You can see the information about the update contents in the software updates menu.

Manual updates will automatically download. Following the download and any preinstallation, you will be presented with a pop-up at ignition off prompting you to update now or schedule. You can go directly to the software updates menu and select update now or schedule from there.

After clicking update now, you can leave and lock the vehicle.

The vehicle will wait 10 minutes before proceeding with the update, to give you time to go back to the vehicle and drive away if you need to (this will stop the update from proceeding).

After 10 minutes has passed, the vehicle will wake up and perform the pre-condition checks to ensure it is okay to proceed with the installation.

The vehicle checks multiple things, including, but not limited to:

Windows closed: To ensure the vehicle is secure - just make sure you have closed all windows fully. Even if the windows look closed, it’s still possible one could be very slightly open and easily missed resulting in the update not able to take place.

Battery charge: There must be sufficient 12V battery charge for the install to succeed, whilst ensuring there’s plenty of charge remaining in the battery to allow the vehicle to be started multiple times. The charge requirement varies by update, depending on how long the install will take. If for example, the update is very large and you have driven multiple short journeys, the update may not proceed. Reattempt the update after you have performed a long journey.

PHEV Vehicle connected to a charger: Currently updates are not supported whilst the vehicle is plugged into a vehicle charger. We hope to remove this restriction in a future update.

Network connection: The vehicle will check the server prior to installation to ensure the update is still valid. This can happen via the vehicle’s internal eSIM or Wi-Fi. If Wi-Fi is selected and connected, it will prioritise Wi-Fi. Therefore, if you have issues, try disabling Wi-Fi as the signal may be insufficient or could be affected by other devices in/around your home. If using the eSIM, is the vehicle parked where there is network connection? If your vehicle is fitted with Pivi Pro and in markets where connected services are included (e.g. real time traffic information) check the signal strength indication for Pivi Pro in the area under the clock on the touchscreen prior to vehicle shutdown. Note: Whilst the telematics module which connects to the cloud for downloading SOTA updates uses a separate connection to the one Pivi Pro uses (in applicable markets), in most cases this can be used as a guide.

Ambient temperature: The update will not proceed in extreme temperatures (-10 and below) due to increased drain on the battery.

OBD (On-Board Diagnostics) check: As the updates are performed across the internal vehicle network, the update cannot proceed if there is something plugged into the OBD port, as this could interact with the vehicles internal network.

Scheduled events: If you have something scheduled like climate pre-conditioning during the time of a SOTA update, the update will not proceed.

Once the install checks have been passed, the vehicle then initiates the installation. If you attempt to start the vehicle at this time (estimated install time is shown on the screen when clicking update now), it will appear to be dead. You can lock and unlock, but if you attempt to start the car, nothing will happen.

When returning to the vehicle, you will see a notification saying either the update did not proceed (this means one of the prechecks did not pass) or that the update has been successful.

It’s also worth noting that not all vehicles receive updates on the same day, we release updates in batches. If you see a fellow group member with the update ahead of you first check all the above and then secondly just continue to drive your vehicle. It should eventually receive the update.

I hope that helps.”

 

Thanks for finding and posting this info. This is helpful in understanding how the update works but unfortunately for me, nothing stands out as a possible cause for the manual update failing to install on my vehicle. I've parked it for multiple hours at several locations (to rule out eSIM connectivity issues) and have also left it parked overnight connected to wifi. All windows are closed, battery has healthy charge, nothing is plugged into OBD2, and local temperature is nowhere near extreme ranges. I think a visit to the service department is looking likely unless someone else has had the same issue and managed to get it to update.

 

That guy needs an AWARD!! Finally someone who updates the community that I've heard of. Unfortunately, someone at Corporate will likely fire him/her for speaking without Legal, Marketing, Ethics, and Execs involved....

 

found the cure...

Those with data plan: make sure you have 3 bars for the LTE and parked outside. Turn off Wifi in settings then update. Double click fob when locking.

Those without data plan: Go to your nearest JLR dealer and log into the visitor wifi (you will need to obtain the password). Then update. Again...double click fob when locking.

I noticed that the Vehicle will not update with personal WIFI at home as it may be having trouble connecting to JLR network. The data plan is always connected to the JLR network so there is no interruption unless you have less than 3 bars.


Hope this helps. I had trouble with every update until I discovered this. I have a 2020 Defender HSE and completely up to date including the latest August 2021 update.

 

Update, Unfortunately all the great recommendations were followed multiple times and none worked. A local Houston LR dealer attempted to download software multiple times without me having appointment and they were not successful, waiting on response from LR.