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Paid but not delivered, the new strategy

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  #1  
Old 04-26-2022, 08:06 AM
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Default Paid but not delivered, the new strategy

Hello everyone, can we please write here all the options that you were missing even though you paid for it. It would still be interesting whether Land Rover refunds or simply withholds the undelivered options?

I have the following missing options for MY2023 :

1. Clear Sight View

2. Tablet holder behind the driver/passenger seat including USB ports does not apply

3. 2x USB-A Ports are missing in the center

4. Solar Windshield

5. Matrix LED

its ridiculous how Land Rover treats customers here. The above missing options are from a Defender X Dynamic HSE MY2023

 
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  #2  
Old 04-26-2022, 08:20 AM
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I think that the common refrain on this will be orders that are spec'd upwards as opposed to features being taken away from higher specs.. As an example, I bought a MY23 D90X added a few more items like refrigerator, cold climate, etc- which brought it in the 93k range- and it was all delivered... 2/22/22 build.
 
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Old 04-26-2022, 08:30 AM
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Do you want to count "standard" items in one MY that were then "upgraded" to the next MY as "options" and dropped? If so, add ClearSight and electronic Rear Differential. I would have paid, they would have added, no one asked. This was spring 2021 and it was during the MY21 to MY22 shift.
 
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Old 04-26-2022, 09:18 AM
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Digital dash
11.4 screen

 
  #5  
Old 04-26-2022, 10:05 AM
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Matrix LED headlights missing form our 22MY, when challenged about the lack of discount to compensate our dealers response was "cancel and re-order if you like, you'll wait 6-12 months and we have 10 people who will pay at least £15k over retail for the car"
 
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  #6  
Old 04-26-2022, 10:32 AM
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Free upgrades are great for the customer, but probably Land Rover is forced to do so because of the changeover to the model years. This is also in their own interest.

But what must not be, simply strip ridiculous usb connections on a vehicle over 100k or the tablet holders on the seats or a Digital Cluster….

The worst thing is, the customer usually sees it on delivery, It's almost a scam
 
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Old 04-26-2022, 11:15 AM
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Originally Posted by shepl
Free upgrades are great for the customer, but probably Land Rover is forced to do so because of the changeover to the model years. This is also in their own interest.

But what must not be, simply strip ridiculous usb connections on a vehicle over 100k or the tablet holders on the seats or a Digital Cluster….

The worst thing is, the customer usually sees it on delivery, It's almost a scam
Are you located in the USA?

And you are saying that you have line item options on your invoice that you did not receive but you were still forced to pay?
 
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Old 04-26-2022, 12:00 PM
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Regarding #3 I hadn't heard of that. What power options are available on the back of the center console then?

Agreed, larger 11.4 dash and soft close on rear door as well.
 
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Old 04-27-2022, 04:11 PM
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Originally Posted by shepl
Hello everyone, can we please write here all the options that you were missing even though you paid for it. It would still be interesting whether Land Rover refunds or simply withholds the undelivered options?

I have the following missing options for MY2023 :

1. Clear Sight View

2. Tablet holder behind the driver/passenger seat including USB ports does not apply

3. 2x USB-A Ports are missing in the center

4. Solar Windshield

5. Matrix LED

its ridiculous how Land Rover treats customers here. The above missing options are from a Defender X Dynamic HSE MY2023
Its even more ridiculous that you accept!!!!
 
  #10  
Old 04-27-2022, 04:15 PM
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To keep things balanced, I'll go the opposite direction...

I was supposed to get partial cloth seats. Land Rover substituted wonderful full-leather seats.
 
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