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Question about LR service experience

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  #11  
Old 07-29-2024 | 01:41 PM
DefenderGman's Avatar
4wd High
Joined: Jul 2024
Posts: 9
Likes: 3
Default Terrible manufacturer support or dealer just not interested?

My power sunroof stopped closing after 1 year of new ownership. Since that time the dealer has lubricated the track 3 times which seemed to work for about 1 week each fix. When in the vented only position, exactly 3 presses of the "close" button are required to close the roof fully. If the roof is fully opened, it will close on 1 button press. The dealer says they will replace the roof assembly.....1 year ago. Still waiting for the parts and yes, this is considered new car warranty.

The dealer has implied that i use the sunroof "more than average" and that this maybe my fault and doesn't seem motivated to fix the problem.

Anyone else have this issue?
 
  #12  
Old 07-29-2024 | 06:01 PM
wcc18999's Avatar
Winching
Joined: Dec 2011
Posts: 632
Likes: 240
From: USA
Default

Originally Posted by DefenderGman
My power sunroof stopped closing after 1 year of new ownership. Since that time the dealer has lubricated the track 3 times which seemed to work for about 1 week each fix. When in the vented only position, exactly 3 presses of the "close" button are required to close the roof fully. If the roof is fully opened, it will close on 1 button press. The dealer says they will replace the roof assembly.....1 year ago. Still waiting for the parts and yes, this is considered new car warranty.

The dealer has implied that i use the sunroof "more than average" and that this maybe my fault and doesn't seem motivated to fix the problem.

Anyone else have this issue?
I would take up the issue with the management of the dealership. Your car is under warranty and everything in it should function like it should; the excuse of using the sunroof more than average is a load of bull. They have to fix it and the parts should not be taking this long.
 
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