17,000 trouble free miles and then.............
#1
07-16-2019, 12:45 PM
17,000 trouble free miles and then.............
Purchased a lovely Corris Grey 2018 LR Discovery HSE Diesel in May 2018. I have owned 7 LR in the past 15 years and currently also own a 2019 RR Autobiography. All were great. After 17,000 trouble free miles the car has now become unusable after breaking down on the highway three times and back to the dealer 4 times. Now off the road for 28 days and counting.
1, After a rain storm noticed a puddle of water on floor on passenger side. New windshield ordered and fitted - 2 days. Fine, these things happen.
2, Ticking noise from engine develops 2 hours from home. Grows louder as speed increases eventually engine misfires. Towed to local dealer. Replaced injectors but still ticking noise. Eventually removed engine and replaced fuel pump timing belt - 20 days.
3, After getting car back one day later it stops and wont re-start - Towed again - new starter motor fitted - 4 days
4, Returns two days. Suffers engine failure and steering loss on highway, check engine light on - currently at dealer being diagnosed.
All i can say is what a shame. A great product and brand loyalty just destroyed in a matter of days. I will not accept the car back and in CT this may be the fastest car to qualify as a lemon in history.
1, After a rain storm noticed a puddle of water on floor on passenger side. New windshield ordered and fitted - 2 days. Fine, these things happen.
2, Ticking noise from engine develops 2 hours from home. Grows louder as speed increases eventually engine misfires. Towed to local dealer. Replaced injectors but still ticking noise. Eventually removed engine and replaced fuel pump timing belt - 20 days.
3, After getting car back one day later it stops and wont re-start - Towed again - new starter motor fitted - 4 days
4, Returns two days. Suffers engine failure and steering loss on highway, check engine light on - currently at dealer being diagnosed.
All i can say is what a shame. A great product and brand loyalty just destroyed in a matter of days. I will not accept the car back and in CT this may be the fastest car to qualify as a lemon in history.
The following users liked this post:
Groucho123 (07-17-2019)
#2
07-17-2019, 10:06 AM
Purchased a lovely Corris Grey 2018 LR Discovery HSE Diesel in May 2018. I have owned 7 LR in the past 15 years and currently also own a 2019 RR Autobiography. All were great. After 17,000 trouble free miles the car has now become unusable after breaking down on the highway three times and back to the dealer 4 times. Now off the road for 28 days and counting.
1, After a rain storm noticed a puddle of water on floor on passenger side. New windshield ordered and fitted - 2 days. Fine, these things happen.
2, Ticking noise from engine develops 2 hours from home. Grows louder as speed increases eventually engine misfires. Towed to local dealer. Replaced injectors but still ticking noise. Eventually removed engine and replaced fuel pump timing belt - 20 days.
3, After getting car back one day later it stops and wont re-start - Towed again - new starter motor fitted - 4 days
4, Returns two days. Suffers engine failure and steering loss on highway, check engine light on - currently at dealer being diagnosed.
All i can say is what a shame. A great product and brand loyalty just destroyed in a matter of days. I will not accept the car back and in CT this may be the fastest car to qualify as a lemon in history.
1, After a rain storm noticed a puddle of water on floor on passenger side. New windshield ordered and fitted - 2 days. Fine, these things happen.
2, Ticking noise from engine develops 2 hours from home. Grows louder as speed increases eventually engine misfires. Towed to local dealer. Replaced injectors but still ticking noise. Eventually removed engine and replaced fuel pump timing belt - 20 days.
3, After getting car back one day later it stops and wont re-start - Towed again - new starter motor fitted - 4 days
4, Returns two days. Suffers engine failure and steering loss on highway, check engine light on - currently at dealer being diagnosed.
All i can say is what a shame. A great product and brand loyalty just destroyed in a matter of days. I will not accept the car back and in CT this may be the fastest car to qualify as a lemon in history.
#4
07-19-2019, 10:53 AM
#5
07-19-2019, 11:06 AM
Oh man sorry to hear. Hope they can get it al resolved and you are a happy owner again.
It does seem that the assembly line for LR is just not up to par when compared to Toyota. The design does have some quirks, but I suspect with all the different options and regional specs LR made I way more complicated than other which can lead to more assembly line issues.
It does seem that the assembly line for LR is just not up to par when compared to Toyota. The design does have some quirks, but I suspect with all the different options and regional specs LR made I way more complicated than other which can lead to more assembly line issues.
#6
07-19-2019, 10:52 PM
One of the explanations I got for why our '19 sat on the assembly line for over 2 months was they were line down dealing with quality issues. Of course, I also got told they had some parts problems over the whole Brexit nonsense too so who knows?
Knock on wood . . . almost 5K and not a single complaint/problem yet.
So sorry you're having such a pile of them. But, I have had experience with our Touareg where there was actually only one problem that ballooned into a whole bunch because the dealer service dept did not know what the hell they were doing. I actually ended up selling that wonderful vehicle prematurely because I did not want to drive 200-400 miles to get it actually fixed.
Hope you get it back to satisfactory order soon!
Knock on wood . . . almost 5K and not a single complaint/problem yet.
So sorry you're having such a pile of them. But, I have had experience with our Touareg where there was actually only one problem that ballooned into a whole bunch because the dealer service dept did not know what the hell they were doing. I actually ended up selling that wonderful vehicle prematurely because I did not want to drive 200-400 miles to get it actually fixed.
Hope you get it back to satisfactory order soon!
#7
07-21-2019, 09:57 AM
Rock Crawling
Purchased a lovely Corris Grey 2018 LR Discovery HSE Diesel in May 2018. I have owned 7 LR in the past 15 years and currently also own a 2019 RR Autobiography. All were great. After 17,000 trouble free miles the car has now become unusable after breaking down on the highway three times and back to the dealer 4 times. Now off the road for 28 days and counting.
1, After a rain storm noticed a puddle of water on floor on passenger side. New windshield ordered and fitted - 2 days. Fine, these things happen.
2, Ticking noise from engine develops 2 hours from home. Grows louder as speed increases eventually engine misfires. Towed to local dealer. Replaced injectors but still ticking noise. Eventually removed engine and replaced fuel pump timing belt - 20 days.
3, After getting car back one day later it stops and wont re-start - Towed again - new starter motor fitted - 4 days
4, Returns two days. Suffers engine failure and steering loss on highway, check engine light on - currently at dealer being diagnosed.
All i can say is what a shame. A great product and brand loyalty just destroyed in a matter of days. I will not accept the car back and in CT this may be the fastest car to qualify as a lemon in history.
1, After a rain storm noticed a puddle of water on floor on passenger side. New windshield ordered and fitted - 2 days. Fine, these things happen.
2, Ticking noise from engine develops 2 hours from home. Grows louder as speed increases eventually engine misfires. Towed to local dealer. Replaced injectors but still ticking noise. Eventually removed engine and replaced fuel pump timing belt - 20 days.
3, After getting car back one day later it stops and wont re-start - Towed again - new starter motor fitted - 4 days
4, Returns two days. Suffers engine failure and steering loss on highway, check engine light on - currently at dealer being diagnosed.
All i can say is what a shame. A great product and brand loyalty just destroyed in a matter of days. I will not accept the car back and in CT this may be the fastest car to qualify as a lemon in history.
Last edited by ToiletDuck; 07-21-2019 at 10:00 AM.
#8
07-23-2019, 01:46 PM
#9
07-23-2019, 02:27 PM
Rock Crawling
Lemon case has started. I gave them the opportunity to settle without a lawyer but they did not bite. Oh well, now they will likely end up paying more. My only other experience of doing this was some years ago with a German manufacturer. It produced a fair and favorable outcome.
