Wow...Am I really disappointed in our new 2018 Discovery! Here’s a list of issues in first 17 months since new:

1) back up camera freeze
2)Infotainment not working, dealer installed AppleCar Play
3)sunroof squealed and went back to dealer 3 times before rectified. Waited 3 months for parts.
4) restricted power warning came on and vehicle slows to minimal speed without warning. Very dangerous and threat of rear end collision on highway...as brakes lights don’t come. Risked our safety 4 times as each time dealer and LR could not find fault. Cannot believe LR would let us risk our safety/lives 4 time’s. Refuse to take back vehicle.
5) This week...vehicle won’t start. Key fob can be in pocket or 3 inches from start push button...nothing! Both fobs are the same yet they control
locks/trunk etc. Dealer says change batteries...not the problem!
6) also this week...LR app on iPhone working fine except remote start! Cannot start vehicle remotely.

We have had more issues with this 2018 Discovery than we have had commutatively with all our new vehicles in the past 36 years! LR does not take responsibility or accountability. We don’t have Lemon Laws in Canada.

 

Is there a question or did you join the forum just to post a negative review of Land Rover?

If you are looking for some help, a few suggestions
1) find an alternative dealer? Some of what you describe is bad customer service and if it's not working at your dealer, is there an alternative?
2) escalate to Land Rover North America. Several on here have done that for major issues and got good support. They can pressure the dealer to sort it out
3) I get that the intermittent restricted performance may be hard to replicate so v tough for them to know what to do. They should escalate to LR technical back in UK who could help them. But now if it doesn't start, surely that's one they can help you with? Have it towed out to them

 

Seems you have a process in place

https://www.camvap.ca

 

Thanks for your reply and advice. I have escalated and filed 2 cases with LR North America for restricted power. All other problems and defects they ignore and so I keep going back to dealer...11 times in 17
months. LR does put pressure on the dealer and add technical support but issues keep reoccurring and new ones develop. I may try another dealer...but that means an hour and half drive.

 

Ive been around land rovers for the past 20 years. I still like them and sometimes I think I must be on the spectrum to even entertain Land Rover.

you have to admit Land Rover continues to make unreliable cars that don’t last. They probably make the most unreliable production vehicle on the road.

I just want to know why and how? I’m an engineer myself. I want to sit down with a room of executives from Land Rover and have them explain to me how THEY STILL make unreliable vehicles. It’s not like they are being built in facilities that are behind the times. Why can’t they fix their problems? Problems that have persisted for decades. Things have not changed.

it defies logic at this point. When I see Land Rover, I see what could be the greatest SUV brand on the planet. If I was in charge I would not release a vehicle unless I knew there was a very high probability that no car would have any problems.

do they not care about their products? They don’t care about the stigma around their products? That stigma didn’t get there over night with one or two vehicles. They have been known in the industry for making crap products for over 40 years.

Give me 40 years to make something correctly and I WILL NOT FAIL. Why do they constantly fail?

i have so many questions that I want to hear their answers on. Being the person I am, I couldn’t live knowing that one of my products might fail, and if something went wrong, I am the type person that would spare no expense to make it right for the buyer.

 

I suspect at problems will stem for lack of sufficient money to do the amount of testing and integration necessary to get such complex vehicles to work right. In short they are released too soon.
However it’s a fast moving industry and to stay at the top you have to be first with innovations. Companies like Lexus do very little innovation. It’s not the Japanese way for the most part, they take existing engineering, work out the kinks and make it reliable. That’s where they spend their money. It’s the same across most industries that they compete in. They’re experts at refining. They stick with it until it’s as close to flawless as they can get. That is arguably the right approach from a practical business proposition.
UK companies have always innovated, that initial invention and engineering. But refinement, not so much. Throw in the fact a company like JLR just doesn’t have the funding of the likes of the Volkswagen group or Toyota and they can’t devote sufficient resources to get this new tech integrated and working in a reasonable time scale, so it goes out the door and gets fixed over the life of the model. I’m amazed they can get away with that in this day and age. With so many companies focusing on SUVs these days I don’t think they will be able to get away with it much longer.

Also remember that a lot of the parts in these cars are not JLR specific but developed with partners that offer these systems for integration by the manufacturer. The bulk of the problems in the current vehicles seem to be software related. I wish they improve their development and testing processes there, that would make a big difference.

Also consider that their previous generation was based on largely BMW parts, a company that has been producing unreliable junk since the mid 90s but the car works only seem to catch on to this fact in the last 10 years... The old 90s Jeep Cherokee and Grand Cherokee were practically bomb proof but in the mid 90d went into a Mercedes platform and their reliability plummeted.

i also had friends with late 90s Toyota Land Cruisers in the mid to late 00’s who had to have new engines fitted and countless things in them like front or rear AC that didn’t work, failing electric windows, trim falling apart and wearing through and so on. It doesn’t take much to get a reputation for unreliability and it’s surprising how long a company can coast on a good reputation from years prior...

Not justifying the fact that JLR vehicles are unreliable (or claiming they aren’t) but we all aspired to own and ultimately did buy one for some reason and I’d be surprised if for anyone that was a belief that they’d be reliable. So there is an attraction that keeps them selling (and in record numbers) including to us.

I tell everyone I know not to buy one. I went against my own advice for the first time this guest and bought a new D5. Basically because it’s new with a warranty, and 2 years in to its generation to avoid some teething problems at least. However I decided to lease it for 3 years so I can see how it fares and more importantly how my dealer fares. If both are ok and I like it I may buy it out, if not, I will return it and walk away from the brand.

 

Did you start a lemon law claim?

 

One word: Arrogance

 

I too suffered from the reduced power issue and ended up figuring it out myself and told the dealer the remedy. My problem was the intake hose clip was not installed properly and was Letting the intake air charge bypass the sensor. Replaced that hose the car has been absolutely fantastic except for the slow infotainment system.

 

land rover should make the old D2 in india and use a turbo diesel coupled with a six speed manual