New member here in need of guidance/help from the community. I have a 2017 Disco and recently took to the dealer for replacement of SOS battery and infotainment software update to enable CarPlay. Dealer called several days later and informed me that the software update was unsuccessful, they bricked the infotainment control module, and I was on the hook for paying for it. Unfortunately I was not aware of this risk and am learning the hard way about the history of this happening with other LR owners.

Is there a simple fix to revert the system back to the old software version? If not, is the infotainment control module something I can locate and replace myself? Any help/guidance would be greatly appreciated!

 

Wow - that's terrible. The module won't be cheap - likely $2000 if you look around for it online plus installing.

Can you clarify - was it working ok when you took it in? If you took it in working and they bricked it, then it should be on them. If it wasn't working / was faulty and it got bricked trying to fix it then I think that's your issue as it had a fault going in

I would go back and talk to the service manager and then to the GM of the dealer if you took in a working system and they broke it...

 

Thanks for the response. For clarification, the infotainment system was working perfectly when I brought it in. The dealer notified me there was a software update available that would activate CarPlay which sounded intriguing so I had them proceed. I was not warned of any sort of risk of this happening.

Last week I reached out to the GM of the dealership and he gave me the runaround about how updated software in "older cars" (mine is a 2017) is like updating software on old iPhones and doesn't always go according to plan. He didn't provide much assistance, needless to say.

I'm hopeful the ICM is something I can find at a junkyard and swap out relatively inexpensively

 

I would reach out to JLR USA. The entertainment system was working when you went in it should work when it comes out. The line about old phones is a cover for their screwup.

 

Do you have their initial invoice paperwork? I think as long as you have a paper trail you have recourse to pursue a lawsuit.

 

I do. The dealer is standing their ground on making me pay for the IMC for $2k. Looks like court is the next step, unfortunately.

 

Find an attorney experienced in such cases and also go for punitive damages. Where are you located?

 

Louisville, KY

 

I would raise with JLR USA. Call their head office in NJ. Raise a case with their customer service team. I don't believe for a second that if they brick a perfectly working infotainment system that you have to pay. I think they are trying to save themselves from having to pay for their mistake.

 

My 2017 infotainment system was having trouble starting up just before going off warranty. While the dealer worked on it, it stopped working altogether. They diagnosed it as needing a new display unit (I forget the terminology) then after replacing that they diagnosed it as the module which was unavailable anywhere in the world. They later got one from Jaguar and fixed my system. All under warranty which was a good thing because the display was a couple grand and the module a couple more. I don't do any updates anymore regardless how often I am prompted. It was not driveable until it was fixed. Took a couple months. I had a D2 loaner.