Hi everyone,

I'm writing to share a distressing and frustrating experience with Land Rover Guildford and to seek advice or similar experiences from fellow members.

The Incident:

On May 13, 2024, an unknown individual drove off with our courtesy vehicle from our home, mistaking it for a theft. My father, Mr. Fazeelat Shah, a stroke and heart patient, witnessed the incident and tried to intervene, sustaining injuries in the process. This traumatic event has exacerbated his health conditions, leading to severe panic attacks, intrusive thoughts, and sleepless nights.

Lack of Communication and Professionalism:

The family's distress was further compounded by the unprofessional response from Land Rover Guildford. Upon contacting the dealership to report the apparent theft, we were met with a sarcastic and dismissive response from the manager, Vito Lepore, who stated, "No, no, no, it was us!" This response was not only shocking but also indicative of the lack of communication and professionalism that characterized the entire repair process.

Prolonged Repair Delays:

Our Range Rover Evoque (registration number VX65PYF) has been in Land Rover Guildford's garage for repair since February 2023 – a staggering 17 months. Despite numerous assurances and extensive evidence provided by the family, including an independent expert report, the repair process was marred by delays and mismanagement. The expert report contradicted the dealership's findings regarding oil dilution and service light issues, yet there was no acknowledgment or appropriate action from Land Rover Guildford.

Impact on Family:

This ordeal has taken a severe toll on our family, particularly on my father, whose health has significantly deteriorated due to the stress and anxiety caused by this situation. We have faced continuous inconvenience and emotional distress due to the prolonged and inadequate handling of the repairs.

Seeking Advice:

Has anyone else experienced such prolonged delays and poor service with Land Rover? How did you handle it, and were you able to get adequate resolution? Any advice or similar experiences would be greatly appreciated.

Thank you for taking the time to read this. I hope our story can prevent others from experiencing similar issues.

Best regards,

Nawaal Ali

 

I am assuming this is in UK.

I would speak to nearest dealer and explain what's happening.

See if they will take it in.