I echo your frustration. The last thing I want to do is tell a mechanic how to do their job, but they literally do not do their job. Incompetency at its finest.

I will say, the dealer initially gave me the same timeline then walked it back. No ETA

 

yeah. That’s what I expect too.

it really depends on dealer competence.

my mate in Portland had the same failure. Dealer had the car 4 hours and diagnosed the issue. Ordered part. 10 days. Did fix.

Mine has been dicking about since mid April with this. Completely unable to identify a clear rattle in a shock first time out.

I too don’t want to be that guy who tells folks how to do their job. But when you’re being lied to, straight to your face, by someone who stinks of the weekends booze and stale smokes on a Monday morning it doesn’t really inspire brand confidence.

I don’t expect to get parts immediately or to have F1 mechanics involved but when you tell someone and show someone what’s going on and they are completely dumbfounded that a shock could fail, and go on like you’re and idiot, it’s a bit worrying.

last time he had the car to fix headlight and alpine window trim he left a panel on the c pillar flapping in the breeze and went to the trouble to cross thread a bolt for the trunk tie downs.

anyway. I dislike being treated like a schmuck and being lied to. Granted I am a schmuck but that’s beside the point.

Grumble grumble etc. Isn’t life swell.

 

it is true, dealers can charge whatever they want for oem parts. went through this with the need for a aux intercooler. nationwide back order. don’t think they knew that but they were 20% higher than retail. JLR is like the wild wild west. let dealers do whatever they want