I bought my Defender in Nov 2022 with the warranty. After being told again and again that they were actually through JLR, papers using JLRs letterhead logos, and the contract explicitly using "Land Rover" throughout - you eventually arrive at a section naming "Safe-Guard International, LLC" as the Administrator of the plan. Their reputation online is not good. JLR does their best to hide that the coverage isn't actually provided through them. Don't let them tell you differently, because this isn't a factory warranty extension to 7 years/100k miles. This is a Vehicle Service Agreement.

Just want to make sure nobody else is mislead on that topic like I was. If you still want to know for yourself, make sure to find the section where it names the Plan Administrator on your paperwork (before signing).

I've since returned mine for a full refund under their 30 day time limit, and am awaiting my money back.

 

Thanks for the heads up. Great insight. To me, the question that remains is: Is there an actual "extended warranty" that is offered and backed by JLR (such as the 4 years/50k)? Or all the ones we see advertised as JLR "extended warranties" are in the end of the day a service agreement backed by some third party, like they did with you?

 

I think the answer is no, its been asked a few times and no one has reported a JLR backed extended warranty, only third parties. It seems like an outsourced service they sell. I reckon the third party way or Geico are the only ways to get extended warranty coverage.

 

Watch this. I think this guy explains it. Not sure how accurate though.

 

This thread has made me consider getting an extended 3rd party warranty because I’m one to normally own my vehicles in the 8-10yr range. In my search I narrowed it down to Endurance, Car Shield, and CarChex because of their coverage and relatively high reviews. I started going through the price quote process and found that coverage terms vary significantly. Endurance for example does not offer coverage beyond the normal LR warranty. CarChex doesn’t even list LR in their drop-down menus…more on that in a second. I never got a call back from Car Shield. It’s been a few days since I’ve requested a quote, which doesn’t inspire confidence 🤷🏻‍♂️

CarChex was interesting. As I stated, LR as a whole wasn’t even an option to get a quote. I decided to call them and it took a little searching but he found that they do offer coverage for my upcoming 2023 110 Defender. I have a written quote for a 7yr/75k mile Titanium (highest coverage) plan for $3600. They can bump the milage to 100k for closer to $4000, but I don’t need that. The Ti plan basically covers everything except wear items like brake pads, rotors, tires, batteries, paint, etc…and although I need to re-read the agreement, according to the rep, they even cover issues which haven’t led to a complete break-down but can be an issue like a slipping clutch/transmission for example. They also claim that if your engine needs replacing, for example, most other companies will pay $5000 or the cash value of the vehicle (which ever is less). Allegedly CarChex will pay up to $50,000 or the cash value of the vehicle (whichever is less).

I haven’t finalized anything because they need a VIN, plus I want to see the truck to make sure everything was built as ordered or else I’m gonna walk from the whole deal.

Hopefully it goes without saying that I’m not trying to sell one warranty over another. I’m just passing on the limited leg work I’ve done to the crew here.

 

Who cares whether an extended warranty is from JLR or third party. Doesn’t matter. Almost all car companies use third parties, and different dealers sell different policies. What matters is if it’s backed by a reputable company, and whether it’s exclusionary or inclusionary. None of these are service agreements btw. That term usually refers to maintenance agreements which are different. Avoid inclusionary plans like the plague. And for exclusionary, platinum level is the only one worth buying imho. Gold and silver don’t include some of the high dollar parts, or have high deductibles. Like we’ve noted above, you can negotiate hard on these, and can even buy from different dealers, but best leverage is when buying the car.

 

Here is the front page and subsequent letterheads from my now canceled "warranty" that my Dealer sold me and referred to a million times as a the "extended warranty" (refund to be processed).
They refer to them on paper as the "Vehicle Service Protection" and "Vehicle Service Contract" & offer the levels as you mentioned, this one being "PLATINUM".

I think at the end of the day, it might not matter if its JLR or a third-party, but in my case, I did walk away feeling I was intentionally misled by my dealer in 8+ months leading up to the purchase regarding such agreement, and was told again and again it was JLR issued, backed, furnished, etc. without a third-party provider or administrator. To a lot of people, including myself, the information I was fed was that it was a direct extension of the factory warranty to 7 years/100k. I think if they were more upfront and honest about it before handover day, a lot of people might consider other options, which is likely why they do it. In terms of relationship building, establishing trust between dealer & customer, the whole process left me with a lot to be desired as a new customer to JLR. /EndRant :-)




EDIT: it might be hard to tell in my photo, but those are the unstapled subsequent pages sprawled out so you guys could see that each page starts with that letterhead.

 

As an update to my original post, and after watching the YT vid above, CarChex’s highest exclusionary warranty does not appear to cover the airbag suspension and definitely states they won’t cover suspension bushings. If the YT vid is correct, the JLR marketed extended warranty might be the only one that covers those suspension bits.

 

Are you able to share the coverage details provided for the Carchex quote? Always good to read the fine print on these aftermarket warranties! I am about to take delivery of a new defender and I’m also considering options, including Geico.

 

I got the extended warranty through the dealer on the last Range Rover. Now I really couldn't tell you who underwrote it, since I subsequently sold the vehicle. It only had one warranty claim in the 3 years it was under the extended warranty (7 years total). It was the key fob and thank all the animal head gods they did. Silly thing, with a new cut key and all ran to $450 and took virtually forever, since the key had to come from the UK and the fob had to have some kind of voodoo procedure on it at LR of North America. It didn't cost me a dime, but it was absurd, as the only thing that went wonky was the spring that switchblades the key out.

Looking over the new Defender's extended it is called "Land Rover Protection, Vehicle Service Protection" under a Vehicle Service Contract." Now if you get out the magnifier and check the bottom, its Administrator/Obligor is Safe-Guard Products International, LLC out of Atlanta, GA. However if you live in Florida, there is a separate Obligor company of the same name, one based in Oklahoma and one in Chicago. Any how, the coverage protection metal I went for is Platinum (7 years). There are other metals available for less time and money. So I suppose all the platinum parts are covered now. Of course, based on price vs weight, they kind of all are platinum value based. Anyhow, is it any good? Ask me in 4 years. The other two I had through the same dealer were super, particularly on the P63. It was practically on a first name basis with all the mechanics there. I do miss the better service, they would come with the loaner, take the other and return and swap when done. Kind of cool and saved me a 275 mile round trip. All basically free.