D1 Warranty Claim NEED HELP!
#1
02-14-2008, 05:52 PM
D1 Warranty Claim NEED HELP!
I need some help dealing with a warranty company that's denied a legit claim. My issue with my '99 D1 intermittent ticking and random misfire turns out to be failed push rods, so the dealer called my warranty company (Continental). They've denied the claim based on the vehicle height comparing now with a previous claim in May 2006. Their position is that a lift modification moved the height of the vehicle outside the manuf spec range; however, only the original springs and shocks were changed to HD springs and Bilsteins. The dealership even claims this is not a suspension modification and pointed out that HD springs are an option at purchase. I just spoke with the adjuster and he will 'review' the claim again tomorrow with his supervisor.
I have found the vehicle's minimum ground clearance spec: 206 mm or 8.1 inches. If I can produce specs from LR giving the ground clearance range or with HD springs, I'm homefree. May require arbitration though! If anyone can help me with a source I'd be so grateful! I would love sticking it to this warranty company...
I have found the vehicle's minimum ground clearance spec: 206 mm or 8.1 inches. If I can produce specs from LR giving the ground clearance range or with HD springs, I'm homefree. May require arbitration though! If anyone can help me with a source I'd be so grateful! I would love sticking it to this warranty company...
#2
02-14-2008, 07:21 PM
Administrator
RE: D1 Warranty Claim NEED HELP!
I had a similar issue pop up on my truck, bottom line, I got them to refund my intire $3100 premium instead of going to court.
If you want to call me we can talk about what your possibilities are.
mikeljacobs@comcast.net
If you want to call me we can talk about what your possibilities are.
mikeljacobs@comcast.net
#5
02-14-2008, 07:56 PM
RE: D1 Warranty Claim NEED HELP!
They have already spent all the money that they are going to on your trk. They have profit margins and you are going to cut into it. They are in buisness to make money not fix broken cars.
Bottom line, you are going to lose. Sorry, it sucks. Read the fine print and it will tell you the max that they will spend to fix your trk. And that if you make any changes, or do anything that they do not approve they will not cover your claim, and you sighned the paper agreeing to their rules AND gave them money.
Bottom line, you are going to lose. Sorry, it sucks. Read the fine print and it will tell you the max that they will spend to fix your trk. And that if you make any changes, or do anything that they do not approve they will not cover your claim, and you sighned the paper agreeing to their rules AND gave them money.
#6
02-14-2008, 08:39 PM
Camel Trophy
#7
02-15-2008, 07:13 AM
RE: D1 Warranty Claim NEED HELP!
ORIGINAL: Spike555
They have already spent all the money that they are going to on your trk. They have profit margins and you are going to cut into it. They are in buisness to make money not fix broken cars.
Bottom line, you are going to lose. Sorry, it sucks. Read the fine print and it will tell you the max that they will spend to fix your trk. And that if you make any changes, or do anything that they do not approve they will not cover your claim, and you sighned the paper agreeing to their rules AND gave them money.
They have already spent all the money that they are going to on your trk. They have profit margins and you are going to cut into it. They are in buisness to make money not fix broken cars.
Bottom line, you are going to lose. Sorry, it sucks. Read the fine print and it will tell you the max that they will spend to fix your trk. And that if you make any changes, or do anything that they do not approve they will not cover your claim, and you sighned the paper agreeing to their rules AND gave them money.
#8
02-15-2008, 08:52 AM
Administrator
#9
02-15-2008, 09:27 AM
#10
02-15-2008, 11:10 AM
RE: D1 Warranty Claim NEED HELP!
ORIGINAL: bleizit
I need some help dealing with a warranty company that's denied a legit claim. My issue with my '99 D1 intermittent ticking and random misfire turns out to be failed push rods, so the dealer called my warranty company (Continental). They've denied the claim based on the vehicle height comparing now with a previous claim in May 2006. Their position is that a lift modification moved the height of the vehicle outside the manuf spec range; however, only the original springs and shocks were changed to HD springs and Bilsteins. The dealership even claims this is not a suspension modification and pointed out that HD springs are an option at purchase. I just spoke with the adjuster and he will 'review' the claim again tomorrow with his supervisor.
I have found the vehicle's minimum ground clearance spec: 206 mm or 8.1 inches. If I can produce specs from LR giving the ground clearance range or with HD springs, I'm homefree. May require arbitration though! If anyone can help me with a source I'd be so grateful! I would love sticking it to this warranty company...
I need some help dealing with a warranty company that's denied a legit claim. My issue with my '99 D1 intermittent ticking and random misfire turns out to be failed push rods, so the dealer called my warranty company (Continental). They've denied the claim based on the vehicle height comparing now with a previous claim in May 2006. Their position is that a lift modification moved the height of the vehicle outside the manuf spec range; however, only the original springs and shocks were changed to HD springs and Bilsteins. The dealership even claims this is not a suspension modification and pointed out that HD springs are an option at purchase. I just spoke with the adjuster and he will 'review' the claim again tomorrow with his supervisor.
I have found the vehicle's minimum ground clearance spec: 206 mm or 8.1 inches. If I can produce specs from LR giving the ground clearance range or with HD springs, I'm homefree. May require arbitration though! If anyone can help me with a source I'd be so grateful! I would love sticking it to this warranty company...
I have always told people to open a savings account and put the $2-$5k the warranty would cost in it.
Also, check out rip-off report dot com. I bet you anything the company is all over it. Every after market warranty company is. They are all on the Better Business Bureau site too.
I wish you the best of luck.