Originally Posted by NWDiscoRover2004

Just an update. Since the dealer refused to replace the coil at their cost (it warrantied!) I paid an independent LR mechanic to do it this weekend. Guess what? Yes it was the coil that was bad.

My fight with the dealer continues....Trying to locate the dictrict service manager now.

Originally Posted by Tercan

Your post is making me wonder now who to go with for repair. My LR3 was diagnosed by Firestone svcr as needing two tie rod ends. I have an extended warranty under Zurich and this would be the first time making a claim. Tonight I had an interesting conversation with Firestone, LandRover (in Fife/Tacoma) and Zurich.
According to LR service parts, the cost of a part that they sell to a customer or another dealer is 'list'. Firestone then has a standard markup above what they pay (understandable). Zurich states this is a covered repair but they only reimburse MSRP on parts and published repair rates. Now, I come from a manufacturer's parts background where MSRP IS list. In car parts land, this may not be the case (would like to hear from those with experience). In car parts land, 'list' is above MSRP (in this case, about double what Zurich states is the MSRP cost). It was termed as 'bump' list. I asked if there is a discount when LR sells to a servicer or dealer and they said yes, about 20% off of 'list'. This is still about 30% above MSRP and Firestone's policy is they must charge a certain percentage above 'list' regardless of what discount they can get from the parts dealer.
So, Firestone is charging approx $360 in parts and labor of which I will have to pay $100 deductible and the gap between Zurich's reimbursement on parts and what Firestone has to charge me for parts based on what LR is charging as 'list' (another $100+).
In my conversation with LR, I asked if I brought the LR3 to them, what would they charge me for parts...they said the charge would be what the service contract pays for (surprise! MSRP). The kicker is their labor rates are MUCH higher and the cost of parts and labor for LR is pushing $500 vs. Firstone's approx $360. PLUS....they need to do their own inspection to the tune of $115 which they state would be rolled into the warranty plan with an approved claim.
So, my concerns are these....to those in the know with a service background, does the markup explanation above make sense or is it a story? I also now have concerns about LR of Tac/Fife...what kind of security do I have that they will present the claim appropriately to Zurich for payment? If they get an authorization for repair over the phone before payment, can Zurich later reneg and I get stuck with a pretty hefty bill? Should I just bite it and pay the extra through Firestone vs. trying to work with LR?
Any help would be appreciated.

Thanks.
Candace

'06 LR3 HE....and 4 dogs who appreciate the smooth ride.

Originally Posted by yloDiscoII

I'll be driving by LR Tacoma this afternoon, you want me to throw a brick through their showroom window for you?

I also know someone that works in LR Lynnwood, she doesn't have any pull, but may be able to find the right person you for you to contact, you never know. Let me know if I can help!