stereo static
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03-30-2009, 11:03 AM
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03-30-2009, 11:23 AM
#3
02-10-2010, 06:39 PM
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stereo static
Thank you Spike555, you were exactly right. The hard part was getting the problem fixed.
Within 2 weeks of the original repair, I had contacted the dealer who replaced the windshield and they said there was no way the replacement would interfere with the stereo. I contacted LR customer service and the dealer eventually agreed to check it. When I brought the truck in, they denied hearing the static. WHen I suggested they have the receptionist listen, the manager relented that there was static. After 3 hours, they said there was no problem resulting from the windshield. LR customer service said if another dealer located the problem the original dealer in Westchester would pay for the repair.
I had to take a day off to go to another dealer. They looked at it for 10 minutes and fixed the problem. I contacted LR customer service to get the repair paid for. After 6 hours of waiting, they told me to pay and I would be reimbursed. 3 weeks and 4 phone calls later, I finally received partial reimbursement from the original dealer. I spent an extra $500 to have the repair done at the dealer; they wasted three days and could not fix their mistake; only issued partial reimbursement and no apology. This is why I will never use that dealer again. BTW, the dealer that fixed the problem (NJ) could not have been nicer or more efficient.
Within 2 weeks of the original repair, I had contacted the dealer who replaced the windshield and they said there was no way the replacement would interfere with the stereo. I contacted LR customer service and the dealer eventually agreed to check it. When I brought the truck in, they denied hearing the static. WHen I suggested they have the receptionist listen, the manager relented that there was static. After 3 hours, they said there was no problem resulting from the windshield. LR customer service said if another dealer located the problem the original dealer in Westchester would pay for the repair.
I had to take a day off to go to another dealer. They looked at it for 10 minutes and fixed the problem. I contacted LR customer service to get the repair paid for. After 6 hours of waiting, they told me to pay and I would be reimbursed. 3 weeks and 4 phone calls later, I finally received partial reimbursement from the original dealer. I spent an extra $500 to have the repair done at the dealer; they wasted three days and could not fix their mistake; only issued partial reimbursement and no apology. This is why I will never use that dealer again. BTW, the dealer that fixed the problem (NJ) could not have been nicer or more efficient.
#4
02-11-2010, 09:17 AM
Camel Trophy
#5
02-12-2010, 04:30 AM
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