This is a long, involved issue... but I'm going to try to abbreviate. My vehicle has maybe 8000 miles on it. 8000-10,000, but I'm not sure because I haven't seen it in weeks.

In October or November I noticed that my 2014 Range Rover HSE was shifting funky. Kind of like it would jump gears as I was starting to move. It only happens in the lower gears. I honestly didn't think much of it, since the vehicle has had a very sensitive transmission since I took possession. I compare the way the Range Rover takes off to my Harley Davidson. If you're not careful with that gas pedal, someone's getting whiplash. As a first-time owner, I assumed it was part of the higher performance vehicle (I traded in a Honda Pilot for the RR).

In December, we had some serious ice here in Pittsburgh. One morning our driveway looked a little slick, but my husband felt certain he could get us out of the driveway safely. We started to slide a little on the ice, he steered into the slide (we were moving MAYBE 5 miles/hour) and he gave it a tiny bit of gas to straighten out and get to the road. BAM! The transmission jumped and we slammed into our retaining wall.

$5000 in body work (no exaggeration) later, we were back in business, or so I thought.

The "jumping" problem did not resolve, and in fact seemed a lot worse. We took it back to our dealer (Land Rover Monroeville) on 12/30/14 and they were able to replicate the problem. There's something wrong with the computer system and the hydraulics (it was raising and lowering on it's own... like driving in something possessed).

So... I was given a case number by Land Rover customer service. I was told last week that it will take 2-2 1/2 weeks to get a field technician to Pittsburgh to look at my vehicle. In the meantime, I have a loaner (because I paid for the VIP service with my dealer, not because of some altruistic Land Rover behavior) that has restrictions on use. This is not acceptable, as we're in the process of working on a parcel of land we purchased and I need a vehicle I can use off-road.

Anyway, late last week I was told that our case has been escalated to the executive level, but I've still not gotten any answers and no estimate of when I'll get my beloved Heddy back (that's her name). The last email I got from our executive contact (I hesitate to use names because I'm not sure it's appropriate. If that's okay, please let me know and I will share.) told me this:

The concern with your vehicle is not a common one.

I will keep you posted on our progress as I get news. At this time they are testing the terrain response system on your vehicle. Fortunately they were able to replicate your issue on a test drive and we are narrowing down the cause.

Has anyone else run into anything like? Also does anyone have any advice on how to deal with this impossible customer service? I honestly expected a whole lot better when I bought the Range Rover.

 

Sure.

Write to them and demand the vehicle be repaired and returned to you. Do this after 30 days have passed. Demand the arbitration particulars.

Consult a lemon law attorney for guidance.

If appropriate, initiate a claim.

 

Actually, once 30 days have passed, lemon law kicks in. 9 out of 10 times, you don't need an attorney, the manufacturer is aware of the laws, as aresult the dealers.

 

As with the previous post, have you written to LR NAS or LR UK about some action and pointing our they are contravening the law. Nothing automobile takes this long to fix even a Boeing 777 in less time!