My RR, 2001 4.6 HSE, has developed a mind of it's one. I'll try to make the long story short.

Lost my GPS screen and the radio at the same time. Door locks work on their own, even when the car is in the driveway, you can hear the latches, like unlock, lock.

Turn the car off and the rear disc holder on the right side cycles.

Now the door actuator craped out from "lock, unlock" frequency. Sounds like the gears in the actuator are stripped.

I can't believe the Dealer when they say, "have no idea what it is, we'll have to check it out." We know they are thieves.

Told that a low battery issue can cause cumputer issues. Replaced the battery. The RR has 114,000 miles.

Boy do I need honest help!

Thanks in advance.

Broken Rover

 

I vote BeCM.

 

Sorry i work at a dealer so I'm out..

 

Why bother to reply if you don't want to help?

I don't think you know what the problem is?

Dealer service departments are liers and theives.

Broken Rover

 

re: Dealer service departments are liers and theives.

In some cases the prices are elevated, and the staffing leaves much to be desired. But on this site we are also blessed with pro techs, from both dealer and indy shop, who don't get enough at the office and come home to help us mere mortals.

 

Broken Rover,

I work on Rovers at a dealer for a living.
I offer expert advice to people who appreciate it.
Your first... and second post killed you....

You are entitled to your opinion as is everyone else

Yes, as a matter of fact I do...

Quite frankly I'm sick and tired of the dealer/tech and theif comments.
Typically I would not even reply to this.
YOU included ME (the theif) in this conversation.
I am unable to offer you my assistance.

Good Luck with your broken rover, Broken Rover...

 

You know, when one or two people make the comment, you can easily dismiss it.

When everyone and their mother is singing the same song, then you know, maybe there is a problem.

The sad truth is that most dealer service departments are more interested in padding their bottom line rather than doing the right thing by their customers. You can get as butt hurt about it as you want, but at the end of the day when there are so many in your industry who make it their life's mission to perpetuate the stereotype, people are going to continue to think the same about the dealer service departments.

Now, you can take the "taking my service tech ball and going home" approach (which it seems like you are), or you can ignore the BS and offer some help, and remind us that not all dealer service techs are liars and thieves. Your call either way.

 

It's not like EVERY dealership is owned by the same person or company. They are franchises.

threalassmikeg has been MORE than helpful to many people, many times. I cannot blame him for not helping someone who starts off with insults.

 

I get your point.
Maybe you should read more than this one post. I'm sure you'll find I've done more
than my fair share of helping here on this forum and taken, dismissed, remarks in regards to this.. and try to have fun with it when I can...

Here's a link to the New Members must read
https://landroverforums.com/forum/ne...st-read-26357/

And yes you can say that i should follow a couple these guidelines in this instance.

 

Mike,

Thank you for that.

You could have easily just helped, you know exactly what we go through at Dealers.

Now if you thought a bit instead of just reacting, you would and must realize customers have no communications with Tech Mechanics. Just Service Managers and Service advisers. It's set up that way.

The bad rep doesn't even come from guys like you. You guys fix the problems!

Look, I don't like being told I have to spend 130.00 pr hr, for them to attempt to find the problem when they already know what it is.

All they have to say is, "Yes, we've seen that issue before, the fix is 340.00," or whatever. Nothing wrong with honesty.

But to tell me they have no idea? All three Dealers in my location played the same game. Tells me they follow the same sales model.

Eventually, someone will assist, I'm sure there has to be nice people in this Forum.