I am seeking information or to converse with others who feel that they have been victimized by British Northwest Landrover Company and/or Charles Kellogg. Examples might be:

• Double billing,
• Billing for work not completed,
• Negligent workmanship
• Violation of the Automotive Repair Act (performing work with out a written estimate).

Please know that I am engaged in litigation with this company the information would be used to augment that litigation.

Also, i am happy to email documents relating to litigation brought by another British Northwest Landrover customer seeking to recover damages from negligent work and/or for work billed and not completed. The Arbitrator found in favor of the customer and the court awarded him $18,000.00 in damages. I found it to be interesting reading and very similar to my experience.

Please feel free to contact me at this email address (bnwlrfraud@gmail.com). I would also be happy to provide a copy of my complaint upon request.

Lastly, here is an interesting link to another site where others have provided information on their experience with British Northwest Land Rover / Charles Kellogg

British Northwest Land Rover/Charles Kellogg - Land Rover Forums : Land Rover and Range Rover Forum

Thank you,

JP

 

Please find attached a portion of the response that I got from the Washington State Attorney General's Office for documents relating to complaints against Charles Kellogg and British Northwest Land Rover.

In Fact, the there were so many documents relating to complaints against Charles Kellogg and British Northwest Land Rover that they had to send the information on CD ROM. The correspondence is copied below:



RE: Response to Public Records Request #10517946 (British Northwest Land Rover)

Dear Mr. :

The Consumer Protection Division of the Attorney General’s Office received your public records request regardingBritish Northwest Land Rover on June 27, 2011.

I have queried our database and we do have records responsive to your request. However, they exceed the number that can be sent to you via email in PDF format. If you would like to receive these records on a CD via US Mail, the cost will be $1.78. You may send a check or money order payable to the Washington State Attorney General’s Office 800 5th Ave., Suite 2000, Seattle, WA 98104 c/o Cynthia Lockridge. Please reference your PRR #10517946 on your payment. Once payment is received, these records will be prepared for mailing to you.

If you would like to hear other options for receiving responsive records, please contact me. If payment is not received by July 19, 2011, or if you have not contacted me regarding other methods of receiving responsive records, your request will be closed.

If you need additional assistance please contact me by email or phone at the address/number below.

Sincerely,


ELIZABETH WILLIAMSON
Consumer Protection Division
Public Disclosure Coordinator

 

Very interesting....I've never dealt with them, nor do I know anyone that has, but they are/were located pretty close to my office.

Your post is very vague and spam like being as your only posts are regarding suing someone. If you are hoping to garner support from forum members, or find someone in a similar situation, then I would suggest being more specific as to what your story is.

 

In the summer of 2006, I purchased a NADA 109 and had it shipped to Charles Kellogg at British Northwest Land Rover. In phone conversations prior to shipping the Land Rover to British Northwest Land Rover, and during face-to-face meeting at his shop, I was told by Charles Kellogg that he was the foremost expert, possibly in the world, on assessing and repairing NADA Land Rover 109’s as the 6 cylinder engine was only used in the US (NADA) version of this and this was his area of expertise. He explained how people from all over the United States ship him their Land-Rovers to work on. Further, he explained in detail in story after story about how people bring him Land Rovers that have been worked on by other well-known shops and how he found their work to be inferior to his, and in some circumstances, potentially dangerous. I left feeling lucky to have stumbled upon Charles Kellogg and British Northwest Land Rover.

When leaving the truck, the instructions to Kellogg were to inspect the car and outline a plan to bring the Land Rover to level of reasonable mechanical integrity. I explained that I wanted it as a regular driver at a mountain vacation home, and therefore was interested it being mechanically reliable, but not necessarily cosmetically perfect. In a subsequent phone conversation, Kellogg outlined the areas that needed work, and I approved the work and provided a $10,000 check to be held by Kellogg in “Trust” so that he could start work. Having funds on deposit in trust with Kellogg was a requirement. He had told me he had some trouble with clients in the past.

Over time I became concerned about the lack of progress on the Land-Rover and how the relationship had evolved to become more or less “open-ended”. I expressed on several occasions to Kellogg that the project needed to be finished. In each instance, Kellogg agreed. In all cases, Kellogg failed to comply with his deadlines. Ultimately, I demanded that Charles Kellogg provide me with a written estimate (yes, we had been working with out an estimate up until this time) which in October of 2007 he did. The amount of the estimate was $37,000. This was higher than I had anticipated (as I had already paid him about $15,000), nonetheless, I wanted to get this unpleasant experience behind me. We entered into an agreement that he would work at a rate of $5000/month until completed. This did not happen.

From the 9/06 until 3/10, I paid Charles Kellogg $55,000. In June of 2010, I received an invoice for a deposit for painting. This caused me to look more closely at the invoices. I discovered massive billing problems. For example, I was billed (in multiple invoices) for 10 doors in total. I was billed for 3 complete hardware sets. One “Invoice” was just a page from the Estimate that was renamed and sent to me as an Invoice without the work being done. From what I can tell, at least $15,000 of the billing was for things charged twice or not done. That is being conservative because Charles refuses to itemize his bills.

In September of 2010 I demanded the return of my 109. In an email dated 9/22/2010, Kellogg stated that “bringing together and organizing the innumerable pieces of your project and would create nothing but chaos and disorder” and “We will do all we possibly can to gather your many parts together and call you just as soon as is humanly possible to arrange an orderly exchange of the parts”. I have yet to receive this phone call, so I am led to believe that finding and assembling the components to my Land-Rover is beyond his capacity.

Having had paid $55,000 to British Northwest Land Rover and despite having a positive Trust balance there, Charles Kellogg refuses to return my Land Rover. As a result, I am left with no other alternative except to seek repayment through the courts.

For anyone who is close to the shop, I am told that my 109 can be viewed out infront of British Northwest Land Rover’s building. It is the black rolling chassis that is chained to the building. Do me a favor, can you take a picture and post it here? I want people to see what $55,000.00 gets you at British Northwest Land Rover.

 

Please find attached to this the documents relating to litigation brought by another British Northwest Landrover customer seeking to recover damages from negligent work and/or for work billed and not completed. The Arbitrator found in favor of the customer and the court awarded him $18,000.00 in damages. I found it to be interesting reading and very similar to my experience.

I am providing this information so that others can be apprised. This is information that I wish I had prior to hiring British Northwest Land rover to work on my 109.

 

Please find attached, yet another lawsuit filed by a disgruntled customer of British Northwest Land Rover. According to the complaint, the customer was initially provided with an estimate for approximately $5000, but Charles Kellogg ultimately billed the customer for over $33,000 and failed to complete the project.

When the customer complained and demanded the return of his vehicle, Charles Kellogg of British Northwest Land Rover refused to hand over the vehicle.

The customer eventually got a court order demanding that Charles Kellogg / British Northwest Land Rover hand over the vehicle to the plaintiff.

This case is public record and I am providing this information as a public service.

 

Dang for 55,000 you should have a show quality complete restoration.

 

Yup...here's one at the All British Field Meet from this summer. Strawberry air freshener comes free with the lawsuit

 

Well, the original poster may well have been advised by counsel to not be very specific.

Any firm dealing with high dollar "disposable income" projects should be doing a top quality job, and realize that their clients, while heavy in the wallet, are not light in the brain. Most persons with that kind of pocket change didn't get that without having some sort of enterprise, and knowing the difference between chicken salad and chicken ... steak.

And many persons with high disposable income also have attorneys. Perhaps several.

The extra money a firm makes with shady dealings is frequently offset by legal costs and judgements.

 

about 18 months ago I engaged Charles to work on my 1963 Land Rover.

In the interest of due diligence I researched his company, Dare Brittannia LTD, but not him by name until now. It turns out that was a mistake.

Needless to say I have encountered the same things in this thread and those on similar sites. I wish I had changed my search parameters back when I first considered hiring Charles.

My advice: stay away from this man and his business.