My '22 Disco is now awaiting it's 4th service appointment (have to wait for a loaner, two weeks out) because the Pivi Pro system is again gone bonkers.
I can't be the only person having these issues.

• Initially it was a software issue that was causing the passenger seating heating/cooling to not work along with a wired Car Play error.
• Next it was the portion of the screen frozen after the system attempted an update download and failed.
• Next it was another issue with Car Play (wired and wireless) where phones weren't consistently seen by the car
• Now, the system completely shut down in the middle of a drive, only to reboot and while it says it's running 3.3.0, Car Play isn't even shown as an option on the app page, and if you find it in the settings, wired is the only option and if you USB connect a phone - it will not start Car Play.

I'm most mystified on how LR has built a system that neither the owner or the service tech - as I am told - can manually enact a software update. After some complaining they asked me to take it in yesterday morning so they could "hook it up to the system" and after two hours of sitting in the lobby could not correct the error. If I understand correctly, they have to get some direction back from LR, and that requires connecting the truck to the computer, and some weird dialogistic process. But they also inform they themselves canNOT begin a basic update of the system, that either the truck has to do it, or some other time consuming method that I didn't quite get. I do not understand, and maybe someone here does and can help me learn, why a modern software system takes so much time to diagnose. If a truck's Pivi Pro software is erroring, or not up to date, why can't they just simply install the latest software? How long can that possibly take?

The last time this happened the truck was there TEN days. Now, I know much of that is tied to work load, not enough techs, etc - but fixing software issues seem like something that should be pretty straightforward if all you have to do is update the software.

I love the mechanical aspect of this truck. It rides great, but this software is a mess.

If anyone here has some insight or guidance, it would be much appreciated.

 

You better hope you don't need a replacement module of some sort that is unavailable.

 

No advice, just opinion. Get the nicest loaner you can then drive the snot out of it. Or check your lemon laws. For other "features" we had 4 weeks loaner use in the first 12 months. Nothing since. With JLR in particular - our 3rd go around - we wait a couple of years for them to sort things out before buying.

Not just JLR, most brands dealerships & staff are completely naff at the tech stuff. Best of luck!

 

Drive the snot out of it - what would that accomplish? Maybe make it a worse vehicle for the next owner?
If most brands are naff, whatever that means, why attempt to hurt JLR by driving the snot out of it?
You seem like an unhappy person, yet you probably are lucky enough to one a Land Rover.

 

Across our 3 Landys over time, we're counting months of long term loaners. At the three dealers, they've always insisted we drive them like we own them. I suspect they get tired of owners pampering Landys as luxury vehicles instead of the very capable vehicles they are. So we drive ours and Loaners hard to the trail heads, mountains, rivers, lakes, campsites etc abundant here in the PNW. They go back clean but very likely smelling of sweat and endorphins. It's not hurting them or JLR, these aren't Fiats, no one is unhappy

I've yet to find any brand dealer staff as knowledgeable about tech as forums and the google - that is 100% naff!

 

maddening: took it back again, only to be told it was resolved and have it crash/reboot again on my wife after she leaves the dealership and goes to the store.
Upon rebooting (while driving!!) the system essentially reverts to the no-car play version it was when we took it in, the voice command no longer works, and now the rear camera is only working inconstantly.

A few other notes: because the dealer doesn't have enough loaners we again have to wait two+ weeks for another appointment.

Can anyone recommend the best contact/path to contacting someone at Land Rover USA? The dealer is helpless here.

 

Oh, the other part of this story was when we got it back and it rebooted crashed, it came back up telling us there was an OTA update needed.
Now, remember, we were told by the dealer it had been updated, and when I told them this, I was told "that's an update, OTA, the owner has to do, not us". Weird.
But when I tried to do it, I got an error telling us that our battery charge was too low, so I needed to drive or charge it.

Driving didn't resolve it, so I had to drag out our charger and run that overnight before it would allow the update to be done (which, btw, resolved nothing).

When I told service about the battery error, the reply was "yeah, we have to do that a lot".

 

*Update* - now a week after returning it for the 5th (?) time, they've decided to "replace the infotainment system" and it will take another seven days for the part to arrive.

 

Hello,

Were you told why a replacement of the "infotainment" system was required and how it would correct your problem?

Thanks.

 

it was suggested that the vendor who'd built the head units had some "internal parts go bad" and when I asked if they'd had to do this before in other models, he seemed surprised by the question and replied with a hearty, "oh, yeah, several times". It was shown on the work order as a $6500 part.

the truck has been working fine since this, but we've also not been directed to do any software updates.