My 2020 discovery was clunking & a little jumpy. It happened during slow turns.

The dealership diagnosed the problem as worn front tires + misalignment (-$1200 out of pocket). Three hours later I’m rushing through check-out, they mention flushing the oil and it’s free of charge. Later, I realize my software was reset and the screen is blacking out when I plug in my phone. I check the paper work, which shows a software reset, and double flush of the transfer box. I looked into this and it was obviously causing the clunking.

My question is, did my tires really need to be replaced?? They were high performance tires and only 18 months old. I leased the car brand new in 08/20 and it currently has 19,000 miles. The dealership technician said the excessive tire ware was do to highway driving and speeding, but I am a stay-at-home mom, all of my driving is in residential suburbia, and I drive so slow that I was once pulled over for “suspicious behavior”. Then, the tech decided it’s most likely due to pot holes in the roads. I admit I hit a few pot holes a year, but I have a hard time believing that wore out my tires in 18 months.

I feel like they took advantage of me. Is it reasonable to fight for a refund? Or should I stay in my lane.

I should mention, I insisted this was not a tire traction issue. I told them it felt like the engine was struggling to click into gear (I clearly don’t know anything about cars, but I explained the feeling the best I could). Finally, I agreed to replace the tires when they discounted each one $100. Ugh...

 

Lol is this a true story ?

 

while it could have been tires - more likely it was the front windscreen - the dealer should have charged you $3,300 for a new one plus $1,400 labor