Always had EXCELLENT support and service from Lucky8. We are leaving the "holidays" so I suspect they are getting back to the normal course of business. It is a smallish shop so who knows, they may be at another Rover rally! As @gts944 mentions: USPS is NOT the most reliable. Personally, regardless of supplier I always try to tick the box NOT to use them if I can. Cheap, yeah. Reliable? Not in a few decades.

 

Glad your situation was taken care of.
I my self went to there shop and had the winch put on my P400, very attentive people working there and Justin was great to work with.