Nope, my bill for that visit was $0. My experience (not just with Land Rover) is that SAs are a hit or miss and I have gone through pains to find the right one several times as unfortunately turnover can be high. Over the 8 years that I have owned new Land Rovers I have gone through 6 SAs… Every time a good one leaves I go back to the service dept manager and remind him the qualities I value in an SA and in 80% of the times they have assigned another good one.

I don’t understand why your SA would not want to do it. Any warranty work they do is revenue for the dealer (assume at lower rates than they charge customers, but still revenue). The cynical me could think they prefer to let it play after warranty expires as it’s higher revenue for them but that is a flawed short sighted view.

 

These and all new type vehicles use so much tech, that it takes a perfectly charged batteries to operate as designed. I learned this with my Jeep wrangler. Now I automatically install smart trickle chargers on vehicles and plug-in my Defender at least every second day to keep everything work optimally. Never had a problem and with this technique, am confident I never will.

 

If your ‘Service Reminder’ is still on, here is the procedure to clear it:

1. Turn ignition on without starting the engine (press Start / Stop button without pressing the brake pedal)
2. Open the driver’s door
3. Open the hood/bonnet
4. Fully press the brake pedal, THEN the accelerator pedal and hold them fully pressed together for about 10 seconds (make sure the brake pedal is pressed before the gas pedal, or the routine will fail.)
5. A "Service Reset" message should pop up in the instrument cluster
6. Release accelerator and brake pedals, turn ignition off
7. Turn ignition back on and check to make sure the service message is gone
8. Close the hood and driver's door, done. If message is still there, repeat the procedure.

 

I found that in the 25 minutes I was waiting for the Service Advisor to finish her conversation.

My point, though, is that if I'm paying over $1000 for a 42k mile service, maybe I shouldn't have to check their work and finish some of their procedures for them? Should I also top up the fluids while I'm doing that?

 

I don’t disagree that you shouldn’t have to finish their procedures. Had you found that they forgot to reset the service reminder only once you got home, my intent was to save you a trip back to the dealership. Not everyone is aware it can be done this way. My Boxster needs a visit to my mechanic every time I change my own oil because it needs a diagnostic tool for the reset.

 

Sorry for being negative - I appreciate the procedure listing and I'd definitely have appreciated it even more had I driven the 45 minutes home.

I found it interesting that the SA was somehow able to intercept the after service satisfaction follow up call / email. After every other visit I have had follow up asking how satisfied I was and the advisor has stressed that only 10/10 is an acceptable score (which is absurd for many reasons). On this one occasion where I was clearly annoyed by having to wait for the tech to come back and finish his job - miraculously this was an occasion where I was *not* asked about my satisfaction.

I wonder if the process breakdown is within the dealership or more broadly within JLR North America?

 

Now use a trickle charger and plug it every other day to avoid this to happening again.