I've bought from these guys before but this time has been horrible. First off, it's nearly impossible to reach anyone by phone. I wasted 2 business days just trying to place a stupid order with them because it wouldn't take my credit card on their website. The site said something about the zip codes not matching up. I've had this card for 5 years and never have any troubles with it and routinely make purchases. Everything I entered in the site was correct. Well, I have to keep calling to try to make a purchase and finally I am able to. By this point I've already wasted a couple of days because I can't reach anyone. I wanted to have the parts Friday so that I can install them over the weekend. I paid for 2 day shipping and told the guy my intentions (AKA, need this Friday). Well Friday comes and no shipment. I call them and they say that if it doesn't come by Tuesday to call them back. I sent an email asking for a tracking number and never got a response. I never even got any kind of confirmation email.

Today (Tuesday, 4 days after the parts were to arrive) - no parts. Try to call - no answer. Send another email. If all you do is send parts, why is it so difficult to do on time and with a tracking number? I do it all the time!! What has got me so riled up, is that I need this part replaced before a 6 day trip tomorrow.

I'm just letting everyone know not to get your hopes up with these guys. Very disappointing!

 

It's good to vent. Bad experience can ruin my day sometimes!

 

yeah, my radiator (different vendor) that was supposed to be delivered on thurs-Friday for a weekend install, also arrived on Tuesday. such is life