I own a 2016 LR4, fully maintained at the local authorized Dealership, services done always on time, never said no to parts change requested by the dealer, the car on 100 KM. Still under services contract but warranty expired.

on 15th of Dec we were booked for 100K KM car service, the Dealership team reported to us that there are parts out of the services contract that needs to be changed :
- RENEWED HEATER MANIFOLD ASSY, AS PER TOPIX, CARRIED OUT COOLANT BLEEDING & PRESSURE TEST, FOUND OKy,
- MANIFOLD - HEATER Qty (1)
- ANTIFREEZE PETROL ENGINES RED 1L Qty (2)
-The cooling system has been rectified&is working satisfactorily during our testing. In case overheating persist, more.

The dealership made the services and changed parts The car was handed to us on the morning of 19th Dec, we were not informed that the car has any other issues.
On the evening of the same day, and while driving the car it started making some noise, and the smoke coming from the car engine, Dealership picked the car from the highway the same evening of 19th Dec.

After 48 hours we received a call and were informed that the engine is dead!! the report came with this statement (Check coolant level low on ipk during inspection found coolant leak from Engine outlet pipe. Require approval to open the Cylinder head or inspection. (not starting)

The dealership claims they changed the pipes one day before the car breakdown!! and this is not their responsibility!! My reading, they did a mistake, i'm not trusting the whole process, something not right!! The car was running 100% fine with no mechanical issues, never overheated, and was delivered for routine service.

let know your comments, please.

Thank you
mnkhater@hotmail.com

 

Hard to say, could be an unfortunate coincidence or they could have done something wrong. The plastic coolant tubes found throughout the cooling circuit are prone to failure and must be replaced periodically. Two of them require removal of the supercharger and replacement of the intake manifold seals. It doesn't sound like they've provided you with a detailed diagnosis of the failure yet.

EDIT: I'll add if the leak's from one of the pipes they did NOT replace and the leak was enough to lose all of the coolant and overheat the engine, you could have a warped head, but that would be a pretty big leak. If the leak if from what they repaired, then they are liable. Have them show you exactly what happened including failed parts. Even if the leak is from one of the other original pipes, they should have advised that all pipes should be replaced at the same time for safety and financial reasons (so you don't have to pay for the same repair over and over again). You may still be able to have them liable, even in this case.