Disco 5 Transfer Box Issue
Thread Starter
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Drifting
Joined: Jan 2018
Posts: 26
Likes: 2
From: Ohio
Feb 1 update... New Discovery is still in the shop. I’ve been approved for a Dealer Facilitated Trade but they cannot find me a similarly equipped 5 seater in the US and the 2018 Diesels are not available to order yet. In the middle of all this I just received a customer experience survey from JLR... whooo... that’ll be fun.
If anyone here works for JLR NA please let someone know that I need some help moving this forward. Please...
Brian
If anyone here works for JLR NA please let someone know that I need some help moving this forward. Please...
Brian
Mudding
Joined: Jan 2018
Posts: 117
Likes: 4
From: Groton, MA
Feb 1 update... New Discovery is still in the shop. I’ve been approved for a Dealer Facilitated Trade but they cannot find me a similarly equipped 5 seater in the US and the 2018 Diesels are not available to order yet. In the middle of all this I just received a customer experience survey from JLR... whooo... that’ll be fun.
If anyone here works for JLR NA please let someone know that I need some help moving this forward. Please...
Brian
If anyone here works for JLR NA please let someone know that I need some help moving this forward. Please...
Brian
2 weeks ago, they were hoping for approval the first week of February.
You can check the EPA list here : https://www.fueleconomy.gov/feg/pdfs/guides/FEG2018.pdf and here: https://www.fueleconomy.gov/feg/findacar.shtml
Article that explains things https://www.greencarreports.com/news...s-who-has-most
I am probably going to order the gas engine instead. I want the diesel but it may just take too long for me. Going to think about it for a day or so.
Drifting
Joined: Feb 2018
Posts: 36
Likes: 5
From: MassWhole
You hit the requirements for the Ohio lemon law. You can get a replacement vehicle or your money back.
This happened to me almost 10 years ago in MA, not with LR. I was ordered a replacement built to the same specs.
Keep us posted...
http://www.ohioattorneygeneral.gov/I...uto/Lemon-Laws
This happened to me almost 10 years ago in MA, not with LR. I was ordered a replacement built to the same specs.
Keep us posted...
http://www.ohioattorneygeneral.gov/I...uto/Lemon-Laws
Thread Starter
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Drifting
Joined: Jan 2018
Posts: 26
Likes: 2
From: Ohio
Feb 9 update...
Still no resolution. No similarly spec’d 2017s are in stock in the US, 2018s are not available to order yet and now MAG (dealer) has declined to take my old vehicle back into their inventory, apparently negating the Dealer Facilitated Trade. They have pulled the drivetrain apart on my vehicle and still can not determine the root cause. There are also some other promises not being kept related to warranty and cost recoupment that I am concerned about.
I spoke with the Ohio Attorney General office today and lodged a complaint against MAG for impeding the replacement and JLR as the manufacturer. Yes, I clearly qualify under the lemon law buti don’t want a refund, just a replacement vehicle.
Yesterday I called JLR NA customer service to see what can be done to escalate and it is back in their hands.
Who knew this would be so difficult? Not me.
Still no resolution. No similarly spec’d 2017s are in stock in the US, 2018s are not available to order yet and now MAG (dealer) has declined to take my old vehicle back into their inventory, apparently negating the Dealer Facilitated Trade. They have pulled the drivetrain apart on my vehicle and still can not determine the root cause. There are also some other promises not being kept related to warranty and cost recoupment that I am concerned about.
I spoke with the Ohio Attorney General office today and lodged a complaint against MAG for impeding the replacement and JLR as the manufacturer. Yes, I clearly qualify under the lemon law buti don’t want a refund, just a replacement vehicle.
Yesterday I called JLR NA customer service to see what can be done to escalate and it is back in their hands.
Who knew this would be so difficult? Not me.
Thread Starter
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Drifting
Joined: Jan 2018
Posts: 26
Likes: 2
From: Ohio
I have been waiting for the 2018 Diesel Discovery to get EPA approval so I can order one. I just got this email from my dealer : "Received word from Land Rover Corporate that the 2018 diesels will not be released this month which might slow production on the 2018 models."
2 weeks ago, they were hoping for approval the first week of February.
You can check the EPA list here : https://www.fueleconomy.gov/feg/pdfs/guides/FEG2018.pdf and here: https://www.fueleconomy.gov/feg/findacar.shtml
Article that explains things https://www.greencarreports.com/news...s-who-has-most
I am probably going to order the gas engine instead. I want the diesel but it may just take too long for me. Going to think about it for a day or so.
2 weeks ago, they were hoping for approval the first week of February.
You can check the EPA list here : https://www.fueleconomy.gov/feg/pdfs/guides/FEG2018.pdf and here: https://www.fueleconomy.gov/feg/findacar.shtml
Article that explains things https://www.greencarreports.com/news...s-who-has-most
I am probably going to order the gas engine instead. I want the diesel but it may just take too long for me. Going to think about it for a day or so.
Three Wheeling
Joined: Feb 2018
Posts: 68
Likes: 8
Last edited by BelGSX-R; Feb 10, 2018 at 06:53 AM.
Thread Starter
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Drifting
Joined: Jan 2018
Posts: 26
Likes: 2
From: Ohio
Three Wheeling
Joined: Feb 2018
Posts: 68
Likes: 8
Yes, ours is a gasoline. Interesting: I was debating on what to get and our salesman never mentioned that the 2018 TD6 wasn't available yet. Best of luck!!!