Hi I have just bought a second hand Discovery 5 and am trying to set up the incontrol app.


I have a incontrol account which I set up and the vehicle in question is being shown within the cloud account as a secondary user and I have no ability to see any of the features available.

I have no subscriptions but would like to purchase and again I can see nowhere I can purchase a subscription on my computer on phone., is this done in the vehicle itself.

I have installed a sim and have mobile data configured but just cannot get into the app and all its features. Is this because the car is registered to another owner....

Very frustrating as I am quite good with tech but this has me going around and around .....

 

So since you just bought it its probably still linked to the old owner so what I did when I bought mine second hand was I called the LR dealership I bought it from and they cleared the old account linked to it and its working for me mine came with a subscription until 2023

 

Is there a work around to this? I purchased my 5 from a dealer and the incontrol app won’t work because the car is still attached to the previous owners account. Is there a way to reset this?

 

Yes to reset it call the Dearlear ship you bought it from and if its not a Land Rover Dealer call your nearest dealership and they will reset it

 

This should surprise me that the dealers don't disclose or include disconnecting online accounts automatically as part of transfer / decommissioning. The primary account holder can unlock the vehicle, download journeys, or worse, remote start the car in a confined space. I just checked and sure enough, our old traded in Disco Sport is still available on the app. Wow.

 

They should automatically remove account but they want you to request removal

 

No doubt, however in many jurisdictions it's a privacy regulation breach enabled by JLR. Sadly the first lawsuit will fix that unintegrated process.

 

I had problems too, with a brand new car! The problem was I had set up an account with Land Rover in order to save my build sheet. When the car arrived, 4 months later, we (the dealer and I) tried to set up the cars in-control. BUT, it just wouldn’t accept my credentials, even though I could log on on the computer. What I had to do was delete my account on line and set up a new account using a different email (I used my Gmail account for this). The car recognized me and set up with no problem afterwards.