Granted, land rover is different from a lot of the domestics but the principal is the same. Do rich people deserve discounts and deals on service that regular get with domestics. The domestics send out coupons on service deals all the time, brakes, tires, and all other services. Yet with luxury dealers it seems no one gets a deal. ok they get the complimentary clean car and multipoint inspection but guess what. All the dealers do it. Even the poorest ones. Yet at the domestics people come in with all sorts of coupons from the manufacturer encouraging them to come to the dealer.

I keep hearing the excuse, well they are rich they can pay for it. But last I checked only a small number of land rover owners are really rich. And those that are that can afford it still appreciate a deal or two. Granted most of the clients don't do coupons but how many here wouldn't mind a few coupons from the dealer and more importantly from land rover with price guarantees. Like say 50 for an oil change or something else. Land Rover experience gives all sorts of discounts to get people to come and buy products yet at the dealer its the exact opposite. Its more like take the price or leave. Would a more customer friendly pricing get more clients in to the dealership? No offense but the equipment the domestics use is very much the same. lifts, tire machines, electronics and tools. Training to personnel. Although LR could do alot better with its training. So would extending the olive branch of deals and coupons bring more clients in?

 

I would love to see something like that. I think people would develop a little more loyalty and some sort of rapport with the dealer which could be helpful for the customer, which could eventually lead to a vehicle sale in the future for the dealer? If nothing else, maybe it would help the "stealership" overcome a little of that negative stigma.

 

land rover doesn't have it's **** together enough to keep parts in stock in this country let alone worry about promotions.

 

Both situations are the result, IMHO, of too much control at the upper levels by bean counters that are paid a bonus based on "savings". Normal marketing people in any level company do every kind of promotion they can imagine that fits their company image. And most firms recognize that you can't sell parts from an empty wagon, and as a result have technicians that can't finish jobs on time. But rushing parts around does provide jobs for thousands of hard working FedEx team members....

 

the parts shortage that is finally being aleved started in 2007 when orders for parts for used cars and new cars were cut drastically in Europe. As a result seventy parts suppliers in the continent went out of business affecting 2500 parts in JLR alone. That is not including Peugot, Fiat, Renault, BWM, Mercedes, and other companies. When the economy suffered so did everyone else.

 

I think the domestic car owners are more price conscience and on more of a budget than the premium car brand owner.
Do you think a Chevy owner who paid $12,000 for their brand new Aveo is going to pay any more than he has to for a oil change or brakes?
Her does not care who does the work, all he cares about is the price.
I think part of the reason import's last longer is because the original owner paid more so they care more about their car and thus take better care of it and are willing to pay more for oil changes etc.
Any idiot can work on a Ford, but how many can work on a MB or a Land Rover?
When I had my Montero, the dealer gave me 2 free oil change cupons, with those oil changes I got a free loaner car, my truck washed and it was parked inside where it was nice and warm.
The loaner car had sat inside the heated shop all weekend for me too so it was nice and warm already instead of covered in snow, and it was full of gas.
The domestic's dont give you a loaner car, they give you a ride within a 5 mile radius.
But I do agree, they should over discounts to everyone and I am sure some owners would think that lessens the brand to some extent.

 

so Ford is crap but Mitsubishi is a "premium" brand? i think you might be suffering from brand myopia. working on any newer car comes down to resources (especially electronic wise) more than capability.

 

Yes, that is correct.
Every Ford, GM or Chrysler I have ever owned or known has been absolute crap.
My mothers '08 Escape with 87k is falling apart and the engine sounds like crap too.
My Montero, 100k in 5 years and it was in the shop for the 2 free oil changes and that was it.
Timing belt and tune up at 60k, fluids and filters per the manual, thats it.
The Oldsmobile Cutlass Ciera SL that I bought brand new in '95 was in the shop so much they knew me by first name.
100 miles out of warranty and the alternator gave out.
60k I lost overdrive, 100k power windows, the tape deck had been replaced so many times under warranty it was a joke, along with the power door lock actuators.
I bought one last domestic after that, a '97 Old's Cutlass Supreme in 2000, so I had 2 Old's, that was a good car, traded it in for the Montero a year after I bought it.
I will never buy another domestic, ever.
I drive them at work, Ford's and GMC's, all crap. Ford cant build a trans to save its ***, same thing with the front suspension, the Triton runs forever though.
As far as Chevy goes, same thing with the trans, suspension is better, their engines suck, except the Duramax but the injectors go out like clockwork around 200k.
And coolant leaks on them too. (GM)
Both have problems with the gear pointer, the Fords are analog and the spring breaks and it either says "park" or "1st" all the time no matter what gear you have the shifter in (on the column shifter)
GM's have the electronic gear pointer, they all go bad and say "neutral" no matter what, again on the column shifter.
I've had one Chevy van where the OD quit working, it read 999999.9 and I had to use the trip OD for my miles everyday BUT if I shut the engine off the trip OD reset back to zero, so I always had to lock it with the keys in it and running.
That made it easy to cheat on the miles though. lol
A friend of mine always buys Town and Country minivans, 80k and the trans blows up, happened to each and every one, the good thing though is Chrysler imports Mistubishi engines for their 4 and 6 cylinder cars and they last forever.
The last Dodge Dakota was actually a Mistubishi pickup truck with Dodge badging.

 

all vehicles have their achilles heals. Trust me LR has way more then Jeep. Its what is accepted. Plus in order to work on a newer vehicle you need to know the same skill set as mercedes or Ford or LR. Everyone is going to advanced electronics and its the knowledge of the dealer tech that makes the difference. Culturally though it comes down to Europe vs America. The Europeans expect dealer loyalty. The americans don't so they try to earn it. LR UK has always had the same ideals as the other guys. You get your car worked on at the dealer when it comes to time to do it and do nothing else. Trust me Volkswagen has the worse engines and yet you do what they say and the dealers are taught to do the same thing. Meanwhile people don't come to the dealer for oil changes or tires or brakes and dealers make even less per car. Meanwhile the domestics get all the cars back when their is coupons or a good deal. Domestics have alot lower warrantee average compared to the European cars. Its because they don't understand the american client.

 

Most of all wealthy people out there do not get as involved in their cars. But, wealthy motor-heads that do, do things a little different.

Living in the peninsula,SF bay area, I've known many types of "rich"; grown up with a spoon, made it to the top with no spoon, and others (by default). Those who have wealth only know the "name of their car and of course the model", have no clue about service cost. They just pay whatever the bill (the dealer service) tells them. The others, will just buy a new car and not deal with the problem. And last, the rich motor-head. That person (man or women) normally hang out at their local specialty shop and have a keen sense of worth.

I'd say try it, but don't bank on it. They really will not care or will think of it is an act of desperation.....lol