So I'm trying to get my hands on "ALL" the service records for my 2004 Discovery. It would appear that the truck has had only 2 owners (not counting myself) and the passport to service log has been logged all the way up to the 90,000 service mark by one of 2 official Land Rover dealerships. The problem is when I call the dealership and request the detailed records of all maintenance performed on the truck, they tell me that due to confidentiality measures they are unable to provide me with the requested information and that the original buyer (first owner) would have to contact the dealership and agree to release the records. The passport to service book did have a name and number of the first owner, but when I called the number it was no longer in service.... The dealership also said that despite who currently holds the title and ownership of the truck, they simply cannot release the records. At the same time the seller told me that her mechanic obtained the service records from the dealership by just calling the dealership......

So anyone have any ideas as to how I can obtain a copy of the service records for this truck? Are there any ways around this stupid confidentiality issue? Its not like im looking for any personal information of the seller, I just want the records of what work the dealership performed on the vehicle.

 

I was told all you need is the VIN and the info can easily be obtained.

Go to the dealership, act like you want them to check it ouyt for you and see if the service writer can pull it up for you. Most do offer a "free" evaluation to see what it needs.

Tell them you want to be sure the major maint is up to date and if it is not could they give you an estimate on what the records indicate may have been overlooked or is due soon.

Smooze with the service writer, he can help you. Better in person than trying to just get info over the phone.

Have you gotten your hands on it yet? I know you been Jonesin' for another onne after your first one bit the dust!

 

Per Rover, as well as most other manufacture, records can not be given out and most dealers hold to it.
I wouldn't worry about what was done in the past and do a major service, as listed at the top of this section and keep your truck current from here on.

 

You can find out what recalls have been fixed, but thats all.
Would you want your personal info released?
I wouldn't.

 

Greetings Danny
The truck is being purchased from a private seller, not a dealer. It may be worth a walk in visit to see if I can get any further. What I don't understand is how a small town local garage could have possibly obtained those records from the dealership if confidentiality is so guarded?
But Disco Mike is probably right, I should focus more on the next major service (130k) and get that all out of the way. I just wished I new if the head gaskets and prop-shaft were all ready serviced or not, knowing this will better help me plan the next few months.

Yes Danny this is actually my third attempt at getting my hands on a late 03-04 D2. Had to find both the right truck and a private seller who was willing to sign a contract and accept weekly $300 payments. Been a long and tedious search indeed and my first two attempts resulted in me losing $1,400 but I think I finally found the right truck and I've already paid $1,100 and it will be in my hands in mid November by the latest! In the mean time I'm just trying to prepare myself and learn as much about the truck as possible. I'm taking a big risk seeing how the engine has a knock and the service engine light is on, but the asking price is more than reasonable and it comes with a fair amount of records (excluding the dealership service records) and has only been owned by 2 people.

Spike I hear what you are saying about personal info, but at the same time all I care about is the mechanical work performed by the LR mechanics, I don't want any "personal" information about the former owner. If I'm going to own the vehicle keys and title then I think I should have the right to inquire about the vehicle service history. But if i can't get them then so be it, the current seller of the truck will be forwarding all her service records any day so that should be enough to point me in the right direction. I just don't want to tackle something that was recently serviced by previous owner.

 

Afew Unrelated questions for Mike: Is there any difference between the official 60k land rover recommend service list and the one you posted under the disco section? And seeing how my truck has been properly serviced all the way up to 90k by land rover dealership, could that imply that most of the things on your list could have already been done? I know its probably best to put the truck on a lift and see for myself, but again I don't pick her up until November so just trying to learn as much as possible before November comes. And are there any other service lists for high miles such as 130k, 200k? Or do we resort back to the 60k list at each interval?

 

If you download the owners manual (it is inside the RAVE set of shop manuals, you'll find all sorts of detailed tidbits, like these verbatim below which many ignore at the peril of their wallets:

Check the oil level at least every 250 miles

30,000 miles (48,000 km) or 24 months,

whichever is the sooner.

necessary.


In closing, it is hard to "over maintain" a Rover.

 

If you are mechanical and want to do your own services, which you should to save money and get to know your truck better, here is my old list for a major service that you should follow completely.

1 Factory air filter
6 Qts. of engine oil, Shell Rotella T-6
2 feet of 3/16th vacuum tube
2 feet of 5/16th vacuum tube
6 Qts. Of Vavoline’s high mileage Dextron 3 ATF
7 Qts. of 80/90W synthetic gear oil, 85W/140 for HD use
3 Pints of Castrol Synthetic or Vavoline’s DOT 4 Brake fluid
4 Qts of synthetic Power steering fluid
2 Gallons of Peak or any green or yellow coolant, don’t use Dexcool
1 Bottle of Lucas Power Steering additive
1 Bottle of Lucas Transmission additive
1 Can of B&G’s 44K gas additive
1 Can of Spray Carb. Spray
1 Can Of Brake cleaner
8 Spark Plugs, I use Bosch Platinum Plus 4's
1 Set of Magnacor or STI 8mm plug wires
1 Serpentine belt
2 Bottles of SeaFoam gas additive
1 T/Stat
1 bottle of WaterWetter or Purple Ice
Hoses and belts, as necessary

60,000 Mile Service or Major Service for High Mileage Used Vehicle just purchased

Bleed the brakes
Flush and change the power steering fluid adding one bottle of additive
Service the tranny adding one bottle of additive
Change the coolant Pressure Cap and t/stat
Do an engine flush before changing the oil
Do an induction cleaning
Clean the throttle body
Add fuel additive to full gas tank
Change both of the diffs fluid
Change the t/case oil
Replace the plugs and wires
Replace the air filter
Lube all the drive shaft grease fitting including the 2 slip shafts
Do full inspection of brakes, hoses, bushings etc.
Rebuild or Replace the front drive shaft if it only has 1 grease fitting

 

You could run a carfax on the VIN Number.

Since the engine has a knock it makes no sense to me to do anything to it at all until you are able to identify and resolve the cause of the knock.

I certainly hope you factored that into the purchase price. I am afraid your strong desire to own a LR may have clouded your good judgement.

 

Danny thanks for your concern on the matter, and you know I always respect any advice you offer, but to be honest I've spent enough time reading other peoples "engine knock horror stories".... I feel confident in my decision. Please skim through my other thread and look at the pics and watch the video I made, and let me know if you still think I made an unwise decision. Generally speaking I think most people pay on average $9,500 for a well maintained loaded 2004 Discovery, then down the road their engine starts knocking ( theirs another $$$$ for the engine rebuild)... but I'm only paying $4,900.

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