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InControl Issues?

Old Jul 14, 2022 | 08:53 AM
  #1  
MacMia's Avatar
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Default InControl Issues?

any one else having a problem registering a new InControl account? Have tried repeatedly and can't get an activation email.. checked junk, spam, etc...
 
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Old Jul 14, 2022 | 09:10 AM
  #2  
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Originally Posted by MacMia
any one else having a problem registering a new InControl account? Have tried repeatedly and can't get an activation email.. checked junk, spam, etc...
Without more information I’m not sure what you’re experiencing, but when I tried my initial setup, I found out that it could not be not be done on my iPad due to software versions and needed to be done on a PC. My dealership had what they referred to as a ‘customer concierge’ in charge of those types of issues. On a phone call with her, she was able to complete my setup remotely using her desktop. I just had to provide her with a log in name, password and PIN. See if your dealership has something similar.
 
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Old Jul 14, 2022 | 09:28 AM
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Originally Posted by WTFChuck
Without more information I’m not sure what you’re experiencing, but when I tried my initial setup, I found out that it could not be not be done on my iPad due to software versions and needed to be done on a PC. My dealership had what they referred to as a ‘customer concierge’ in charge of those types of issues. On a phone call with her, she was able to complete my setup remotely using her desktop. I just had to provide her with a log in name, password and PIN. See if your dealership has something similar.
I will give them a buzz... thanks!
 
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Old Jul 14, 2022 | 10:03 AM
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I forget which way doesn't work. There's another thread in here from a year ago, but it either doesn't work if you register from the App or the website. Whichever you're using, try the other one.

EDIT: Here's the thread. Start here - Link.
 
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Old Jul 14, 2022 | 11:06 AM
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My recent experience was that it could only be done by the dealer. I had the app on my phone and set it up in the "concierge's" office.
 
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Old Jul 14, 2022 | 01:12 PM
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The sales person set mine up at the dealership when I took delivery. I got the email and was able to configure the app right there, but the initial creation and password setting was done there
 
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Old Jul 14, 2022 | 08:15 PM
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I couldn't get it to work on the app in January when I got my Defender. Try website.
 
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Old Jul 24, 2023 | 05:14 AM
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There is a server issue Landrover know about it and it’s affecting many users. Has been an issue since Friday (suspect they knocked off ear Friday afternoon!)
report it to Landrover on their support number

0370 500 0500


 
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