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door locks not working

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Old Dec 1, 2021 | 11:25 PM
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Default door locks not working

hi all, i have a 2015 evoque that the locks are not working. i will explain the story and hopefully someone has an idea whats going on. i had someone program a second key fob and after that the doors wont unlock or lock with the fob or the switch on the door. when i try to lock it makes no noise at all but it arms the alarm and gives 2 beeps which suggests there is a door open but there is not and the mirrors arent folding in. if i manually lock them i can unlock by touching the door handles. when i try to unlock with the for or switched i can here a click behind the dash on the passenger side. i have charged the battery up, i have unhooked the battery to reset the system and opened and closed all doors and hood and back gate. i hooked up my scanner and went into the bcm and pushed lock and unlock and it shows it working to that point. any suggestions would be appreciated
 
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