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New Discovery V Talk about the new 2017 Land Rover Discovery

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  #21  
Old 06-13-2018, 09:28 AM
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Update 06/13/18
I picked up my Discovery from the dealership after having the service department work on the same issues for the 6th time (read earlier posts). They sounded confident that everything worked fine and back to normal but upon driving away and into the parking lot nearby, I decided to test everything out. The same issues continue to happen. So I drove back and had the service rep sit in my vehicle so I can show him that it doesn't work properly. At that point, the phone wouldn't even connect. I demanded and told him I will NOT take my Discovery home until they fix it and that I don't care if they have to tear it apart and change the hardware or reset everything, I just wanted it fixed. So, the next day my service rep called and said that they decided to purchase an entirely new 'module' that controls everything electronic in the vehicle. They bypassed all approvals to get this done. The 'module' arrived, they installed it, and they tested the crap out of it. And it actually works fine....well, almost. When I picked up the vehicle I made sure the service rep sat in my vehicle and tested it out with him. We had to reconnect to my navigation account, test a pre-set phone call button, etc. Everything worked fine. It maintained its connection without any disconnect. Fine. He said that the module was LR's updated one. The one that I had was an earlier version because my BTO was one of the first to arrive in the US. BUT I still have issues disconnecting every once in a great while. It depends on if the car wants to cooperate or not. Very frustrating. I contacted LR corporate myself and files a complaint. Hopefully they'll listen and fix these issue. My new module fixed the issues BUT it now works 90% of the time which is better than not at all. I plan on paying this car off in the next year and get rid of it. Its ashame that LR made this vehicle that they didn't bother to fully test it before rolling it out. The quality control is the issue as well since the car has too many plastics that are just cheap and don't hold up. So if your issues haven't been resolved, demand for them to change the module that controls all the electronics of the vehicle. This also goes for those who are dealing with their back-up camera issues. I truely believe that this is both a software AND a hardware issue.
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  #22  
Old 06-13-2018, 09:32 AM
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Quote:
Originally Posted by stardoc View Post
I've had issues with my screen freezing as I'm backing up. I took the car in several times for this problem. Apparently Land Rover is aware of this issue but no proper fix has been released. Have the dealer wipe and reload the latest update. I would tell you how it's going with the new update but my car has been stuck at the dealer for the past 3 weeks for another problem.
Have them change out the 'module' which is the brain of the vehicle- it controls everything that is electronic. That resolved my issues. I had the similar back up camera issues as well. I posted an update that explains my issues. Having the updated 'module' resolved 90% of my issues. The other 10% is because its inconsistent- I continue to have minor electronic issues. Keep us posted on your progress. Also, contact LR corporate and tell them what's going on. Hopefull they'll listen and fix all of these issues we Discovery owners are having.
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  #23  
Old Yesterday, 01:39 PM
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What is the actual name (part number) of this module?
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  #24  
Old Today, 09:39 AM
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Originally Posted by MikeinNY View Post
What is the actual name (part number) of this module?
I wish I knew that information. Your dealership should be able to find that out. Your LR service department can also contact LR in the UK to get some help on the case. Part of they job is to do the research by using their resources like internal databases and search for similar cases with solutions.

I'm assuming your vehicle is still under warranty to keep putting pressure on them to figure out a solution and don't give up. Best to you.

Last edited by LR4Top; Today at 09:48 AM.
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