Bought a 2021 D110 SE CPO’d with 19k on it a week and a half ago. It still has factory warranty and an additional year of CPO coverage.

The day I bought the car, the salesman noted clear coat peeling on the hood and they would repaint the hood. They told me that all cars come
with 2 keys, they only had one. I have a voucher for a personal key replacement I can use for the first year. Even though it’s their responsibility to deliver 2 keys, they are asking me to use my resource to cover their sales obligation.

A day into owning it, I noticed the interior wasn’t detailed at all, there were upholstery stains and dog hair in between then seats. Lots of other small things like rattling and loose trim.

Last night, my sunroof was closing and is now stuck open. There was a loud metal popping noise and I can see deep paint searches in the sunroof tracks.

I had to call the dealer 5 times today to get through to the service manager just to arrange to drop my car off in their garage. The first 4 times, I’m told I’ll get a call back in 10 minutes, would wait an hour, call again, etc. Finally I just kept calling every 20 minutes and eventually spoke with the service manager.

Wouldn’t these items have been caught during the 150+ point CPO inspection? I’m now paying for a car I can’t drive for at least 2 to 3+ weeks (after owning for a little over a week) so they can perform repairs that, IMO, should have caught before it was put up for sale.

Is this consistent with experiences other folks have with their CPO car purchases? Is your LR dealer service department unorganized and unresponsive as well?

I came from MBs before this and have found the LR service and sales (at my dealer) to be very unprofessional. Is it worth writing in to JLR corporate?

 

Unfortunately, not every dealer follows the CPO guidelines. A dealer can just do a quick basic check to make sure all of the main things are working and have no issues and it will be certified. I haven't seen a sunroof get stuck open, but the reset procedure when it is tuck closed is to manually close the blind, hold down the blind button until it automatically retracts and that resets the sunroof.

 

So we got one CPO during the height of the part shortages (aka chip gate). Overall it was in good condition, however if I was to be meticulous, there are a few things I would have thought they should have picked up on and fixed.
- rear trim (between C & D pillar) on the drivers side, that has the cub-hole and elastic band wasn't attached. Clips broken, etc.
- rear loadspace bottom clip (passenger) broken.
- engine bay clips at the back covering the fuse box etc, broken.
- front winch a-frame clips, broken.
All were tiny issues, that I was glad I got the truck instead of not. Got a pack of 25 clips off Amazon and couple of other bits. Replaced things, happy with the final product.

2 yrs in and I have yet to open the sunroof. Humm... Maybe I should this weekend!

However, have to agree for CPO, they didn't go over it with a fine tooth comb...

 

No this is not consistent with CPO vehicles nor with LR dealerships I have dealt with. I would get in touch with the general manager and demand they give you a loaner while your car is fixed and taken care off, or just walk out of it and return the car. Depending on which state you live, you can have a period of 3 days where you can return the vehicle. As far as the key is concerned, a lot of new Defenders got delivered to dealers with one key only with a promise of the second key once the shortage issues eased. They will owe you another key and should be able to get it for you.

 

I had a CPO Velar and my experience with it was awful, as was the dealer/customer service experience when I started having problems with it. I only ended up with a Defender because I loved the truck, wanted a lease, and negotiated a decent price with the $2500 loyalty rebate.

I'd never get a CPO RR again, the dealer and the parent company were all absolutely terrible, and my car (21 Velar) was an endless stream of frustrating problems. I ended up just taking a bath on it trading it in. :\

 

My first land rover was a CPO 2015 Range Rover Supercharged Autobiography full size. On the first drive home I immediately noticed several issues such as the blind spot monitor not working throwing an error, and the A/C blowing warm air. It went back to the dealer to get those things addressed. As I owned the car a little longer I started realizing the driver side of the car had been re-painted so it may have had some un-reported damage/accident. I realized Land Rover CPO certification didn't mean much aside from the extra extended warranty. It does not mean you are necessarily getting a cleaner used example.

 

If it were me I'd be getting out of that thing any way I can. It's within 30 days, I'd tell them nevermind you don't want it, you'll buy or lease a new one from them instead. Take it as a lesson learned, used is a terrible idea most of the time. I test drove a handful of ranges and jags that came off lease and I've never seen used cars with low mileage on them in such poor condition. For whatever reason people who lease these things seem to drive them into the ground. Your call but that's what I'd do. Good luck.

 

I agree that’s not acceptable for CPO. The only thing I can add is that parts shortages meant that new Defenders were delivered with only one key fob for a long time. I think it was almost a year before I was able to pick up the second one at the dealer. So your previous owner may not have bothered picking up the second key yet.

But the other problems you’re experiencing make me question both the vehicle and that dealer.

 

I owned a 2022 custom ordered brand new and even that was delivered with two fobs, so 2021 was I believe well before the pre-fob pandemic shortage timeframe. I suspect this was probably just leased by bozo who misplaced it and likely didn't care either way after that. 2021 was also very brief as a model year, there were still 2020's on the lot when I was told I needed to order it as a 2022. I would think 2021's are fairly rare based upon that observation. Someone with direct knowledge can clarify that but I would guess it would be the later 2022's and then into 2023 would be when some were delivered with just the one key fob.

 

Appreciate the replies everyone. I did get a loaner fortunately. The sunroof had some coil spring exposed. It was a mechanical issue that scratched the sunroof rail area down to the metal.

I’m going to get this process going by emailing the sales manager and going from there. Fingers crossed they’re flexible.