Technically you are 100% correct

Practically there are a couple of factors to consider:

- when something should happen and the dealer claims that it has something to do with the work performed outside the dealership network, you would then have to deal with the hassle of debating, complaining, contacting JLR corporate, considering legal action and filing complaint with appropriate government officials and etc.

- meticulous record keeping and proper parts and material used when performing repair and service yourself or outside the dealership network, otherwise, that could potentially be an issue as dealership and JLR could use that as ground to deny claims if no evidence of schedule maintenance was performed or "improper" parts were used.

By using the dealership for schedule maintenance during the warranty period, it completely eliminates the above issues so there is a "hassle-free" guarantee value there.

In a way, it's similar to rental car accident waiver. Yes, you can deny the coverage as your own auto insurance policy or your credit card provide the needed coverage on the rental car. But it is also true that the rental car company could try to make all kinds of additional claims like "loss of use" as the rental car will not be able to generate revenue while it's being repaired and your insurance policy or credit card policy don't cover that.

Once again, then you have to deal with the hassle of fighting them with phone calls, emails, answering letters and legal actions and etc.

Paying extra for the accident waiver completely eliminates such potential issues and to some people it's worth it even though they are fully aware of the fact that they don't need to pay for it technically.

 

Yeah. Both things are completely boneheaded.

my warranty items have never been delayed or impacted one iota by my home servicing. There are plenty of examples.

This is exactly the doomsayer nonsense I’m referring to.

no effect. Zero. Nada. Zip.

Record what’s done. Take a few pictures. Keep
receipts. Oil and filters mostly but it’s not hard to be thorough.

Anyone who gets rental car insurance who already has a policy probably has bigger worries than dealership prices. Like which Nigerian prince gets their gift cards every month. As children, these fine folks were likely not given sufficient parental encouragement to go outside and play with the traffic.

 

I didn't say that it's necessary to use dealers and I didn't say that dealers or JLR will deny your warranty claims. All I said was that it provides an opportunity for the shady/incompetent dealers or JLR to find way to deny claims either out of greed or out of incompetence.

So there are many people who choose to use dealers to completely eliminate any possibility of such occasional shenanigans and that's worth it for them. But that does not mean that anyone who choose to DIY are making a mistake.

It's about what happens when shenanigans happen. One needs to spend the time to deal with the hassle, the other one doesn't. And there's a value of it on both ends.

Someone like yourself doesn't think it's worth paying extra to avoid a rare occasion of shenanigans whereas some do.

As for the rental car example that I cited. It's about the same thing. It's risk tolerance management. Some people opt to pay an extra of $20 to avoid the possibility of ever having to deal with any shenanigans and that's worth it to them. But that does not mean they are afraid of the world and won't go out and always worry about everything.

You completely misunderstand the point and it's also quite arrogant and small minded to judge those who happen to have low risk tolerance. The world is full of people with different thinking process, value, perspective and preferences.

Last I check, I didn't see anyone who choose to use the dealership to service make any judgement about the DIY'ers as reckless or stupid.

 

My reckless stupidity and small mind are balanced out by an enormous.....




Carz iz srs bzns.