Today I changed the oil, oil filter and fuel filter. When I open the oil filter box, instead of the Mobile 1 M1-301, there is this puny little Fram filter residing in there. So there I sit with all the oil drained out, the oil filter off and no filter to put her back together until the wife gets home. Lesson learned.

Changing the fuel filter was luckily a 20 minute jib.

 

You could probably get some free stuff out of this from the store you bought it from if you push the issue enough.

 

That would be pretty much slimey trying to punish the store because someone switched filters so they could get an expensive filter for the cost of a cheap one. Would you want to pay what the costs of parts would be in order to pay someone to be checking their shelves every day to make sure no one has ripped them off?
I always check boxed parts before I walk out of the store with them.

 

So I took the filter back and they said no problem, just grab another and we will exchange. I go to the filter aisle and they were out of stock. They refunded my money and I was cool with that. I go to a parts store and that guy wants to argue with me that the M1-301 is the wrong filter and I need to use the M1-204 (the short one). I told him I use the 301 and he said good luck. Customer service? No

 

Ha.. I had the same thing, told him the application he gave me the short one, I looked through my iPhone to find what filter is should be, picked it up and showed the guy.. "See" I say, "same filter.. this one just has alot more filter material and oil capacity.."

 

I didn't even bother telling the counter person the application when I bought my u-joints. I already knew it wasn't in their computer so I jut gave him the part number and all was good. He still wanted to look it up in the computer and confirm that I was right.

 

It always pays to double check. I had my alignment done at a big name chain and junior was helping the head mechanic by setting up the alignment apparatus and pulling up Land Rover specs on the computer; I stood by and watched what was going on. The head guy looked at what the readings were and couldn't believe how out of spec my car was. Then he noticed that his apprentice entered a Lada instead if Land Rover from the dropdown menu! A Lada is a little Russian car! Glad he noticed it before he tried to adjust my linkage! After he entered my make and model it showed I did not even need an alignment.