I purchased a 2008 LR3 from this dealership. Within the first few days, I noticed that the transmission would slip out of gear randomly while driving. A real safety issue. I called the dealership and valet service was immediately dispatched....they didn't have the final check from my finance company at this time. Issue resolved quickly.

I then immediately noticed shifting issues. Noticeable constantly. I tried contacting via phone and email for weeks before I had to threaten them legally for avoiding me. They picked up the vehicle. The morning of pick-up was during the "polar vortex". Temperatures were in the negatives. The vehicle was a bear to start due to this cold weather...taking a couple turnovers and a lot of warming up before I was satisfied with how it was behaving and ok with the valet service getting into it without trouble. This situation, of course, trigger engine misfire codes along with other items.

I made sure when the vehicle was received by LR Solon that they were aware that these codes they would see had nothing to do with the problem. Regardless, they diagnosed it all and suggested over $5000 in repairs that had nothing to do with the transmission or shifting...this included a new throttle body, injectors cleaned and a catalytic converter. They insisted that this was the problem and refused to look at the rest of the vehicle until these items were fixed. I authorized the repairs minus the converter and was, days later, told that this did not fix the issue. They assumed only the expense for the throttle body. They have since (3 weeks later having my car) said the transmission needs replaced! They have offered $1000 off the price of a $5500 transmission that hasn;t been right since the day of purchase.

What is wrong with people?! What should I do if anything?

 

call you credit card company and dispute the bill for the repairs you authorized, then find out the laws in your state concerning used cars.

you may want to add to your post you location, thier maybe someone in the area that knows a good shop

 

If you just bought the damn truck you have lemon law. They are required to pay for the repair regardless of miles. They knew better and honestly what the hell kind of service dept takes a car they just sold and doesn't get permission from the sales dept to cover the costs of the repair. The Service Manager and the Sales Manager need to be contacted and more importantly a lawyer and the local dept of motor vehicles. Do not pay for anything and get them to pay for everything. Contact Land Rover North America and demand that the dealership pay for all the repairs or else you are contacting every known agency and suing the crap out of them. Watch them learn real fast that the service writer stupid enough to take in the vehicle and suggest the repairs will either get fired or get demoted. Get a Customer Service representative personally involved and make sure you pay nothing. If they refuse make sure to contact the Better Business Bureau. They already have a few complaints against them.

 

So how did you fare? Typically a lemon law means "x" number of repairs for the same problem...carfax would tell you if the tranny was replaced. Having you pay for the repairs is borderline depending on the timeline. I have a friend who recently purchased a truck from a lot and within a week had the tranny slipping. Lot paid to have it rebuilt at the dealer. Sounds like you are getting the runaround. Would you expect this treatment from any other car maker? No you wouldn't.

 

Some states require that a used car from a dealer comes with a 30 day warranty. It sounds like they were giving you the run around by delaying service to get out of a used car warranty.