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Old 10-10-2017, 01:26 PM
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Unhappy Evoque Turbo Problems

Hello!

This is my first time posting here and would appreciate your feedback. I own a 2014 Evoque with CPO warranty. Last monday (seven days ago), i realtzed that the car was feeling very sluggish and would not accelerate as it should be. So i took it to the dealership and they told me that they would need to diagnose the vehicle. I asked them for a loaner vehicle for the time being and they informed me that they were out of any loaner vehicles and specifically because i had a walk in appointment it would be difficult for them to give me one. The advisor told me that he would let me know in a day or two as to what the issue is and we could proceed from there. I guess i was too nice and agreed to everything he had to say. He did not get back to me in 2 days and i tried to call the dealer ship but wasnt able to get through the right person and they told me they would get back but that did not happen.

Cutting the chase, finally after 6 days the advisor got back to me and said that it seems like a turbo problem. He mentioned that he is trying to talk to the dealership to understand whether this is covered by CPO warranty or not. If it wasnt covered then it would cost me approximiately $6000 which is crazy expensive! Can you please advice me as to what i should do at this point in time?

Thanks for your assistance in advance.
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Old 10-11-2017, 08:54 AM
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If you have a CPO, a bad turbo would be covered.

On not getting a loaner, I just bought a 2012 RRS HSE LUX that has days left on its CPO from our local JLR dealer, and while they still have it due to a communication fault on their part, I was given a loaner for as long as it takes for them to finish the work.

I would definitely raise the loaner issue with the service manager, especially after a 6 day diagnosis period.
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