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Need some help finding dealer service records

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  #11  
Old 12-10-2011, 08:19 AM
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I can see from the carfax that the previous owner serviced the truck at one dealer religiously.

I can see that the front propshaft is black ( no zerk fittings ) where the rear is rusty. So I'd like to know when it was replaced and of course, if it's had head gaskets or a water pump done in its 113k mile lifetime.
 
  #12  
Old 12-10-2011, 01:11 PM
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Originally Posted by Jordanpryce
I can see from the carfax that the previous owner serviced the truck at one dealer religiously.

I can see that the front propshaft is black ( no zerk fittings ) where the rear is rusty. So I'd like to know when it was replaced and of course, if it's had head gaskets or a water pump done in its 113k mile lifetime.
Go to the dealership where the truck has been serviced for most of it's lifetime (or the closest dealership if the original is not within a reasonable distance).

Pull your truck up as close the front showroom doors as possible. Tell the first salesman you see that you are interested in the Evoque for your wife/girlfriend/boyfriend/pending mail-order bride.

Take one for a test drive for S***'s and giggles. Tell the salesman you are very interested. Then say to the salesman : "While I'm here, could we pull the service records for my G4?"

I betcha you'll walk out with a big stack papers detailing the history of your truck
 
  #13  
Old 12-10-2011, 01:56 PM
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I know that would get the job done, but being in sales myself, I hate to abuse some salesman for my own benefit. I was hoping someone from a dealer might be on the forum and would do me a solid.
 
  #14  
Old 12-10-2011, 06:51 PM
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Originally Posted by Jordanpryce
I know that would get the job done, but being in sales myself, I hate to abuse some salesman for my own benefit. I was hoping someone from a dealer might be on the forum and would do me a solid.
A lot of dealers don't have a "network" for service records, only recalls. You'd probably need someone who works at the actual dealership that did the work.
 
  #15  
Old 12-12-2011, 07:29 PM
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So a very nice dealer got back to me with this:

Vehicle Details
VIN: LTGM944A 830404 Reg Number:
NA VIN: TL19474A 830404 Distance At Last Claim: 99717 Miles
Description: DISCOVERY 4.6 V8 AUTO 2004 MY
Dispatched Date: 8/14/2003 CSO Number: 830404
Sold Date: 10/18/2004 Sold By: R0176 - Holtz House of Vehicles, Inc.



Seller ID: *****2771
Type of Sale: New Vehicle Sale
Paint: Tangiers Orange Trim Color: Black PVC Leatherette

Warranty Coverage

Policy: Expires: Odometer: Deductible:
Corrosion Warranty 10/17/2010 999999
Federal Emission Warranty 10/17/2012 80000
Green States Emission Warranty 10/17/2011 70000
Paint Warranty 10/17/2008 50000
Standard Factory Warranty 10/17/2008 50000

Open Field Service Actions
Code FSA Message
This Vehicle does not exist in any Field Service Action

Claimed Field Service Actions
Code Actioned By
L653B 11/16/2006 Holtz House of Vehicles, Inc.
L553B 7/19/2006 Holtz House of Vehicles, Inc.
L453B 2/1/2006 Holtz House of Vehicles, Inc.
B167B 10/21/2005 Holtz House of Vehicles, Inc.
L353B 10/21/2005 Holtz House of Vehicles, Inc.
L253B 7/28/2005 Holtz House of Vehicles, Inc.
L153B 1/20/2005 Holtz House of Vehicles, Inc.
B142B 7/9/2004 Holtz House of Vehicles, Inc.
B143A 7/9/2004 Holtz House of Vehicles, Inc.
B144A 7/9/2004 Holtz House of Vehicles, Inc.
B148B 6/8/2004 Holtz House of Vehicles, Inc.
L700A 10/30/2003 Holtz House of Vehicles, Inc.
H141 10/23/2003 New Vehicle Port Baltimore
6S8U 9/25/2003 New Vehicle Port Baltimore
L901 9/25/2003 New Vehicle Port Baltimore

Any idea how to read the service codes?
 
  #16  
Old 12-12-2011, 07:33 PM
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I'll bet those are warranty claims or other items paid for by LRNA instead of the dealership. Which is why there are items that happened before the vehicle was sold.
 
  #17  
Old 12-21-2011, 08:12 PM
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Those are not warrantee codes those are warrantee services and recalls done.
all the services were performed including the 30k along with some recalls.

The service records of warrantee that a customer complains about is on a different screen.
But with 100k then its possible it had a LR certified and not sure who has access to records. It might be on the warrantee company. I have never seen anything from them.
 
  #18  
Old 12-21-2011, 08:20 PM
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I tried to get the service records for my 04 before i bought it in chicago and was told it was prohibited under the privacy act.
 
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