Dealer won't service older vehicles
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Overlanding
Joined: Aug 2013
Posts: 24
Likes: 3
So, I purchased the Gap IID tool and have updated the transmission software.. still getting the "suspension fault traction compromised" warning (bu no fault codes showing up on the tool, and function seems to be normal). Also, I can't access the special programs (terrain response), which I assume is related. I tried a hard reset, all to no avail. Any advise would be greatly appreciated.
Recovery Vehicle
Joined: Oct 2014
Posts: 1,222
Likes: 130
A good dealer would service your car. I had a pretty good relationship with mine (still do I imagine, just don't spend money at the service center as much with even older cars).
As far as I would know, I bet they would service even a rest of world 110 or my 95 disco, but I understand their feeling like what if they break something as they try to fix something else? I used to have a 2006 LR3 dealer serviced for a lot of big ticket stuff, never had an issue with them taking it.
As far as I would know, I bet they would service even a rest of world 110 or my 95 disco, but I understand their feeling like what if they break something as they try to fix something else? I used to have a 2006 LR3 dealer serviced for a lot of big ticket stuff, never had an issue with them taking it.
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Overlanding
Joined: Aug 2013
Posts: 24
Likes: 3
Update: So, I took ArmyRover's advice and bought the Gap tool, and was able to get everything sorted out (after replacing the Arnott compreessor which was under warranty). Updated all ECU's, diagnosed purge valve issue, and even programmed a new key! It's a great tool and the customer service and user manual is also excellent. Thanks to all for the advice. Happy to have a (for now) well sorted LR.
1st Gear
Joined: Jul 2024
Posts: 1
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Once cars pass a certain age or mileage point (which varies a bit for every model), dealers fear that something can naturally break during their service time.
Imagine taking in a Disco 2 for a head gasket job. Dealership fixes it. You get the Disco back and the CPS sensor dies in the lot. Then one of the door locks fails. You push it back into the service bay.
Sometimes, customers will blame the dealership for those additional failures.
So dealerships simply stop taking older vehicles for service unless the customer also has newer vehicles and a reputation with the dealership.
Older vehicles are simply not compatible with new car dealers. Old car owners must have a different mindset to survive without dealer help.
Imagine taking in a Disco 2 for a head gasket job. Dealership fixes it. You get the Disco back and the CPS sensor dies in the lot. Then one of the door locks fails. You push it back into the service bay.
Sometimes, customers will blame the dealership for those additional failures.
So dealerships simply stop taking older vehicles for service unless the customer also has newer vehicles and a reputation with the dealership.
Older vehicles are simply not compatible with new car dealers. Old car owners must have a different mindset to survive without dealer help.
Mudding
Joined: Mar 2024
Posts: 221
Likes: 51
From: San Diego
Once cars pass a certain age or mileage point (which varies a bit for every model), dealers fear that something can naturally break during their service time.
Imagine taking in a Disco 2 for a head gasket job. Dealership fixes it. You get the Disco back and the CPS sensor dies in the lot. Then one of the door locks fails. You push it back into the service bay.
Sometimes, customers will blame the dealership for those additional failures.
So dealerships simply stop taking older vehicles for service unless the customer also has newer vehicles and a reputation with the dealership.
Older vehicles are simply not compatible with new car dealers. Old car owners must have a different mindset to survive without dealer help.
Imagine taking in a Disco 2 for a head gasket job. Dealership fixes it. You get the Disco back and the CPS sensor dies in the lot. Then one of the door locks fails. You push it back into the service bay.
Sometimes, customers will blame the dealership for those additional failures.
So dealerships simply stop taking older vehicles for service unless the customer also has newer vehicles and a reputation with the dealership.
Older vehicles are simply not compatible with new car dealers. Old car owners must have a different mindset to survive without dealer help.
When I took my 2016 Audi to my very good independent for at transmission code, he simply advised me that, while he can replace the offending part, it is a fact that with Audis, fixing some things sometimes results in other problems popping up, even seemingly unrelated items and, that while he would be able to handle anything that should occur, he wants to make it clear that he cannot be held responsible for those things.
The fact that a dealer refuses to work on two-year old cars that they sell tells me they are hiring brake jockeys, not true mechanics. Or they simply want to do the high profit, quick turn-around services.
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