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Cannot set up profile

Old May 10, 2024 | 04:22 PM
  #21  
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Originally Posted by admpilot
Glad to know Im not alone. I just picked up a pre-owned 2022 Defender, every time I enter my vehicle the screen provides me the option to set up vehicle (slightly annoying). I set up an incontrol account thru my phone, I can access my vehicle/remote/journeys/service from my phone thru the incontrol app, but I can not log in on my vehicle. I get the same message as previous users, it tells me I need internet connectivity. So I click the enable connectivity button, and I verify I am logged in to my home wifi, and the signal strength is great. I even access my home router via my router app on my phone and I can see the car connected to it, but it still tells me I need internet connectivity.
Hello, just checking in to ese if you ever got a solution?! I just purchased a pre-owned 2021 Discovery, an currently having the exact same issue!
 
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Old May 10, 2024 | 08:00 PM
  #22  
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Originally Posted by kgutierrez
Hello, just checking in to ese if you ever got a solution?! I just purchased a pre-owned 2021 Discovery, an currently having the exact same issue!
no, still no resolution.
 
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Old May 15, 2024 | 11:44 AM
  #23  
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Update. Dealer had the truck about 2 weeks. They replaced some type of media module and now I do see a 4G connection, But when I try and login it says I need to add the vehicle to my incontrol account although it's already added. Service says It's still a known issue and they hope an update will come out to fix the problem. They were able to add my name in the profile when I start the car but that's about it.
 
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Old May 15, 2024 | 01:17 PM
  #24  
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Do you have the data plan and that is why you now see the 4G connection? Just curious. Sounds like this issue persists.....
 
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Old May 15, 2024 | 02:41 PM
  #25  
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Originally Posted by turnersn
Do you have the data plan and that is why you now see the 4G connection? Just curious. Sounds like this issue persists.....
No I never paid for a data plan.
 
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Old Feb 28, 2025 | 07:25 AM
  #26  
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Originally Posted by Pjazz
Update. Dealer had the truck about 2 weeks. They replaced some type of media module and now I do see a 4G connection, But when I try and login it says I need to add the vehicle to my incontrol account although it's already added. Service says It's still a known issue and they hope an update will come out to fix the problem. They were able to add my name in the profile when I start the car but that's about it.
I have the same issue , any solution ? Help
 
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Old Feb 28, 2025 | 08:33 AM
  #27  
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Originally Posted by lukaszl
I have the same issue , any solution ? Help
I've almost given up. My local dealer is useless, and never followed up to fix. Now my warranty has expired. I ran a couple of OVA updates. Which removed my name and still didn't fix the issue. When I have time thinking about driving almost 100 miles to the next nearest dealer to see if they are any better.

 
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Old Feb 28, 2025 | 11:12 AM
  #28  
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Originally Posted by Pjazz
I've almost given up. My local dealer is useless, and never followed up to fix. Now my warranty has expired. I ran a couple of OVA updates. Which removed my name and still didn't fix the issue. When I have time thinking about driving almost 100 miles to the next nearest dealer to see if they are any better.
hi i solved problem , the problem was in sim card i send email to JLRICRC@jaguarlandrover.com ,
They send me activation link to reactivate new sim card in accordance with my Country , now everything is working
 
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Old Mar 29, 2025 | 11:22 PM
  #29  
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Well i after almost a year I decided to call LR support to see if there was any easy fix that came out. They said to get the dealer to perform VSS. They made a call to my local dealer and made and appointment. I was pretty skeptical, but they took the car in and gave me a loaner. They warranty's expired but they honored it since they didn't fix it. Had it almost a week and finally fixed it. The fix says they performed a TA# 3980826 Then performed a software rollback.
 
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